Resident Liaison Officer

**Company Description**
United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:

- United Living Property Services revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.
- United Living Infrastructure Services delivers resilient infrastructure that is fit for the future, ensuring the stability and functionality of essential systems.
- United Living New Homes provides much-needed build-to-rent and affordable housing solutions, addressing the housing challenges facing our communities.
- GBC connects people through fixed-line and mobile infrastructure, ensuring seamless communication and access to information. GBC plays a crucial role in enabling communities to thrive in today's digital age.

Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society.

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced **Resident Liaison Officer **you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates/changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

**Qualifications**
With the confidence to manage sometimes difficult situations, as a **Resident Liaison Officer **you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

**Additional Information**
If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth