Complaints Review Officer

Complaints Review Officer Tower Hamlets Monday to Friday 09:00am till 17:00pm £23.48per hour Complaints Officer required to investigate Stage 2 complaints Involves assessing complaints, retrieving and examining key evidence and drafting high quality responses PREVIOUS LOCAL AUTHORITY OR HOUSING EXPERIENCE IS REQUIRED

Responsible to the Customer Relations Manager who reports to the Head of Regulatory Assurance. The role is to undertake Stage 2 reviews of complaints casework in line with the Housing Ombudsman Code.

**What's involved with this role**: **Job Ref: Tower Hamlets RQ1239488** **_An DBS disclosure is listed as a requirement for this role_** The team need a Review Officer (Housing Options) to work within the statutory homelessness service. **Key Responsibilities**: - To determine whether discretion to accommodate pending review should be utilised and...

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**Support Officer** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high - quality support we provide. We...

Senior Compliance and Quality Assurance Officer for Regulated Service & ResourcesTower Hamlets£48/hr Start date: ASAPFull time: 36/hr a weekDBS Enhanced check requiredHatched Recruitment is working closely with the local authorities and we are looking for a Senior Compliance and Quality Assurance Officer for Regulated Service & Resources in the Tower...

First Response OfficerTower Hamlets The main purpose of the role is to provide a professional social work service to adults, their families and carers in line within the requirements of the Care Act 2014. You will assist individuals, carers and families by completing strength based assessments and support plans which support the identification of...

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