Civil Parking Enforcement Officer

6 months ago

Tower Hamlets, United Kingdom Omega Recruitment Group Full time

**Role Purpose**

**Urgent Civil Enforcement Officers x 10
**6-12- month contracts**

**Temporary role**

**PAYE RATE £16.09PH**

**JOB SUMMARY**:
The primary responsibility of the parking and traffic enforcement officer is to issue Penalty Charge Notices throughout the borough and to do so in a courteous and professional manner. Additionally, the officer must identify and report vehicles that are parked in contravention of the relevant restrictions or that are abandoned. This may involve working as part of a two-person crew to assist with the removal of vehicles and directing the removal process as required.

**ROLE REQUIREMENTS**:
Enforce traffic and parking regulations on highways and car parks by issuing Penalty Charge Notices and Civil Penalty Notices. Implement parking rules and conditions in non-designated public highway areas with the issuance of Civil Penalty Notices. Identify and request the removal of vehicles that are parked illegally, abandoned, or untaxed. Undertake inspections and checks on vehicles with blue badges, including verifying their status using the blue badge database app, and report any misuse, theft, loss, or expiration. Determine the most appropriate enforcement action for each situation, such as issuing PCNs, requesting removal or confiscation of blue badges, and collaborating with the Fraud team for potential legal action. Provide security advice and information on the proper use of blue badges to blue badge holders and their companions. Record accurate and detailed accounts of events in pocketbooks and provide witness statements when requested by the Fraud team for use in legal cases.

There may be a need to attend court as a witness on behalf of the authority.

To evaluate the risk when approaching and conversing with each person using a blue badge and throughout the interaction.

When working in a two-person crew, authorise the removal of vehicles in accordance with the Councils criteria and all applicable legislation, guidance, and codes of practice.

To report faulty parking equipment signs and lines.

To report issues that require investigation and/or action by other services within Tower Hamlets, such as defective streetlights, signs, litter, rubbish, graffiti, and fly tipping.

To conduct parking enforcement by patrolling the boroughs streets and estates on foot, bicycle, or motorised two-wheeler.

Ensure that all vehicles used during bicycle or motorised two-wheeler patrols on the boroughs streets and estates are secured.

Ensure that all equipment used in the issuance of PCNs is in working order and is always kept secure, including but not limited to handheld computers, body-worn cameras, mobile phones, printers, and radio communication.

As needed, provide statements to support cases handled by the independent adjudication service and appear as the Councils witness at such hearings and in court.

Provide support and conduct surveys while disseminating informational brochures and flyers as needed.

Implement parking and traffic regulations on roads and in parking lots by issuing Penalty Charge Notices and Civil Penalty Notices as appropriate.

**Job Types**: Full-time, Temporary contract, Fixed term contract

Expected hours: 35.00 per week

**Requirements**:
**Abilities/Experiences**
- 12 months’ experience of working face-to-face with the public (essential).
- Twelve months’ experience working as a Civil Enforcement Officer (essential).
- Communicating clearly and tactfully when dealing with the public (essential).
- Dealing with customers who may be upset, angry, or aggressive (essential).

**Qualifications**
- City & Guilds 1950 Parking Enforcement or NVQ level 2 in controlling parking areas (desirable).
- Full driving licence (desirable).

**Knowledge/Skills**
- Ability to write clearly and legibly when making manual records (essential).
- Be able to use handheld computers to input, check, and update information (essential).
- Basic numeracy (essential).
- Be physically fit and able to patrol on foot in all weather conditions and work weekends and evenings on a regular basis (essential).
- Homeless assessments and reviews; o Homeless prevention and housing advice; o Temporary Accommodation management, maintenance, Housing Supply and procurement; o Lettings and the Housing Register; o Housing Benefit and Council Tax Reduction

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