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Community Safety Officer

8 months ago


Tower Hamlets, United Kingdom One Housing Group Full time

**Community Safety Officer**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Operations teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Customer Operations team as a Community Safety Officer**

Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

We’re an organisation with strong values. We care, we are Inclusive and we are trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising Neighbourhoods

**The role**
We have a fantastic opportunity for someone to join us in the position of Community Safety Officer in London,

**Salary**: £38,337
**Contract**: 18 month Fixed Term Contract
**Location**: Covering neighbourhoods in East London
**Hours**: Hybrid role, 2 or 3 days at the office or out in the community, the rest working from home.

Your responsibilities will include:

- Responsibility for delivering an effective Anti-Social Behaviour and Safeguarding service across our communities
- Ensuring all ASB reports are case reviewed regularly and regular contact with a complainant is maintained so a victim centred approach is taken and the complainant is regularly consulted with and updated regarding the progress of their case.
- Maintaining a database of incidents and action plans and managing a caseload accordingly that will meet our corporate KPIs.
- Instigating formal measures to resolve investigations (e.g. injunction) and attending and presenting cases at court as necessary, facilitating witnesses and risk assessing all parties.
- Ensuring effective partnership relationships with key partners in the community such as the police, local authorities and voluntary agencies.
- Attending partnership meetings with Local Authorities and other external agencies as required
- Facilitating and attending multi-agency case conferences and problem-solving groups, coordinating action plans and reviews.

**What you will need to succeed**
- Have an excellent knowledge of community safety legislation in particular the ASB Crime and Policing Act 2014 and the Care Act 2014.
- Proven recent experience of successfully dealing with an ASB, Safeguarding and Domestic Abuse caseload
- Experience of working with the public in a front-line role such as site visits with police and conducting home visits.
- Excellent written communication skills for effective correspondence, written statements, report writing and statistical work
- Excellent verbal communication skills including assertiveness, listening, negotiating and influencing skills

**The offer**
- **Salary: £38,337**:

- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never stops.** One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re here for you.** Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart.** Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things.** We offer you a career break after 3 years’ continuous service.

**About us**
One Housing is a subsidiary of the Riverside Group. The Riverside Group was established more than 90 years ago, and is now a leading provider of affordable housing, care and support services in England and Scotland. The group manages more than 75,000 homes and operates across 160 local authorit