Customer Relationship Lead

5 months ago

Derby, United Kingdom Incora Full time

_**Our Incora Story is really taking off - we’d love you to join us for the journey**_

**We are currently seeking a customer service professional to join us as a Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce.**

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a **Customer Relationship Lead **you will be the voice of the customer within Incora providing first-class customer service whilst ensuring the customer’s needs are understood and managed within our organisation.

You will be the person dealing with any escalations, issues or concerns and making sure communication with both internal and external stakeholders is first class.

**About You**

You will be exceptional at B2B customer service, understanding and actioning customer requirements and dealing with customers will be at the heart of everything you do. You will have the skills to build long-term relationships with stakeholders and have the ability to prioritise workload.

You will be able to bring with you a fantastic track record of delivering great service and have experience of managing fast-paced and ad-hoc customer orderbooks with incredibly short timescales and overall exception messages to bridge gaps and reduce risks.

Monitoring account performance and taking accountability of any issues that may arise as well as driving continuous improvements.

Intermediate Excel and presentation skills are a must for this role and experience of using MRP system will be desirable.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
- **Courage **Take ownership for issues and problems.
- **Collaboration **Share knowledge and experience with others
- **Commitment - **Focus on ensuring internal and external customer expectations are met in a timely way.

**In return we will offer the things that matter**
- Starting salary between £29,000 to £35,000 dependent on experience
- We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
- We want you to enjoy life as well as work, so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
- We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
- We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well.
- Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance
- We believe every little helps by offering a generous discount portal only available to Incora employees
- Very importantly we want to be with you to help your career take off and become part of the Incora Story
- At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential._

**Incora** is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency

**Job Types**: Full-time, Permanent

Pay: £29,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: V

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