Customer Relationship Lead

5 months ago

Derby, United Kingdom Incora Full time

_**Our Incora Story is really taking off - we’d love you to join us for the journey**_

**We are currently seeking an exceptional customer service professional to join us as a Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce.**

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a **Customer Relationship Lead **you will be the voice of the customer within Incora providing first-class customer service whilst ensuring the customer’s needs are understood and managed within our organisation.

You will be the person dealing with any escalations, issues or concerns and making sure communication with both internal and external stakeholders is first class.

**About You**

You will be exceptional at customer service, understanding and actioning customer requirements and dealing with customers will be at the heart of everything you do. You will have the skills to build long-term relationships with stakeholders and have the ability to prioritise workload. You will be able to bring with you a fantastic track record of delivering great service and have experience of managing fast-paced and ad-hoc customer orderbooks with incredibly short timescales and overall exception messages to bridge gaps and reduce risks. Monitoring account performance and taking accountability of any issues that may arise as well as driving continuous improvements. Intermediate excel and presentation skills are a must for this role and experience of using MRP system will be desirable.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
- **Courage **Take ownership for issues and problems.
- **Collaboration **Share knowledge and experience with others
- **Commitment - **Focus on ensuring internal and external customer expectations are met in a timely way.

**In return we will offer the things that matter**
- Starting salary between £28,000 to £35,000 dependent on experience
- We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
- We want you to enjoy life as well as work, so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
- We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
- We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well.
- We want to support you and the people that matter to you with our flexible working and family friendly policies and practices.
- Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance
- We believe every little helps by offering a generous discount portal only available to Incora employees.
- Very importantly we want to be with you to help your career take off and become part of the Incora Story

At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.

**Incora** is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: Hybrid remote in Derby

Reference ID: VN3437

  • Customer Relationship Lead

    6 months ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking a customer service professional to join us as a Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce.** As the leading supply chain solutions business in the aerospace industry Customers are at the heart of...

  • Customer Relationship Lead

    6 months ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking a number of exceptional customer service professionals to join us as Customer Relationship Leads (Derby/Hybrid) to work with our valued customer, Rolls Royce.** As the leading supply chain solutions business in the aerospace industry...

  • Customer Relationship Lead

    6 months ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking a customer service professional to join us as a Customer Relationship Lead to work with our valued customer, Rolls Royce.** As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our...

  • Customer Relationship Lead

    6 months ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking a customer service professional to join us as a Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce.** As the leading supply chain solutions business in the aerospace industry Customers are at the heart of...

  • Customer Service Relationship Lead

    1 week ago

    Derby, Derby, United Kingdom Pattonair (Derby) Limited Full time

    Job SummaryWe are seeking a skilled Customer Service Relationship Lead to join our team at Pattonair (Derby) Limited. As a key member of our customer-facing department, you will be responsible for managing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.The successful candidate will have excellent...

  • Customer Relationship Lead

    6 months ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking an exceptional customer service professional to join us as Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce within our Supply Chain Operations team.** As the leading supply chain solutions business in...

  • Customer Relationship Specialist

    6 months ago

    Derby, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Lexus Derby** - (£28k with OTE £32k)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service...

  • Customer Relationship Specialist

    6 months ago

    Derby, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Toyota Derby** - (Salary £28k with OTE £32k)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to...

  • Customer Relationship Specialist

    6 months ago

    Derby, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Toyota Derby** - (Salary £28,560 pa with OTE £34k)_ **Create experiences you can be proud of.** The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Toyota is determined to be at the forefront of this transformation, revolutionising every step of the...

  • Customer Relationship Management Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Premier Group Recruitment Full time

    Job SummaryAs a key member of our team, the CRM Specialist will play a vital role in maintaining and generating customer relationships, ensuring high customer satisfaction across ecommerce channels. This includes re-engaging with previous customers, sustaining current relationships, and building new relationships through targeted email marketing...

  • Customer Relationship Management Specialist

    3 weeks ago

    Derby, United Kingdom Premier Group Recruitment Full time

    Job Description CRM Specialist – Derby As a CRM Specialist you will play the crucial role in identifying areas for maintaining and generating customer relationships, ensuring high customer satisfaction with a focus on ecommerce channels. You will re-engage with previous customers, sustain current relationships, as well as build new relationships through...

  • Customer Relationship Management Specialist

    1 month ago

    Derby, United Kingdom Premier Group Recruitment Full time

    CRM Specialist – DerbyAs a CRM Specialist you will play the crucial role in identifying areas for maintaining and generating customer relationships, ensuring high customer satisfaction with a focus on ecommerce channels. You will re-engage with previous customers, sustain current relationships, as well as build new relationships through email marketing...

  • Customer Relationship Management Specialist

    1 month ago

    Derby, United Kingdom Premier Group Recruitment Full time

    CRM Specialist – DerbyAs a CRM Specialist you will play the crucial role in identifying areas for maintaining and generating customer relationships, ensuring high customer satisfaction with a focus on ecommerce channels. You will re-engage with previous customers, sustain current relationships, as well as build new relationships through email marketing...

  • Customer Relationship Management Specialist

    1 month ago

    Derby, United Kingdom Premier Group Recruitment Full time

    CRM Specialist – DerbyAs a CRM Specialist you will play the crucial role in identifying areas for maintaining and generating customer relationships, ensuring high customer satisfaction with a focus on ecommerce channels. You will re-engage with previous customers, sustain current relationships, as well as build new relationships through email marketing...

  • Customer Relationship Management Specialist

    1 month ago

    Derby, UK, Derbyshire, United Kingdom Premier Group Recruitment Full time

    CRM Specialist – DerbyAs a CRM Specialist you will play the crucial role in identifying areas for maintaining and generating customer relationships, ensuring high customer satisfaction with a focus on ecommerce channels. You will re-engage with previous customers, sustain current relationships, as well as build new relationships through email marketing...

  • Procurement Relationship Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Incora group Full time

    About the Role:">The Procurement Relationship Specialist at Incora will play a crucial role in managing supplier relationships, providing exceptional service and understanding customer needs. This role requires a highly skilled professional with expertise in relationship management, procurement, and supply chain management principles.">About Us:">Incora is a...

  • Customer Experience Lead

    2 weeks ago

    Derby, Derby, United Kingdom Wickes Full time

    About the JobWe are seeking an experienced Assistant Manager to join our team at Wickes, Derby. As a key member of our management staff, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Your responsibilities will include leading by example, motivating colleagues to achieve their best, and implementing...

  • Client Relationship Manager

    2 months ago

    Derby, Derby, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager RoleWe are seeking a skilled Account Manager to drive business growth and foster strong client relationships at beBee Professionals in Derby.Key Responsibilities:Develop and execute strategies to meet client needs and expand our business.Manage and maintain relationships with existing clients, ensuring customer satisfaction.Identify new sales...

  • Client Relationship Specialist

    2 months ago

    Derby, Derby, United Kingdom beBee Professionals Full time £30,000 - £45,000

    beBee Professionals in Derby is seeking a skilled Client Relationship Specialist to join our team. As a key member of our sales team, you will be responsible for managing and nurturing client relationships, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Develop and implement strategies to meet...

  • Client Relationship Manager

    1 month ago

    Derby, Derby, United Kingdom beBee Professionals Full time £30,000 - £45,000

    As a Client Relationship Manager at beBee Professionals, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth and ensuring customer satisfaction.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Develop and execute...