Community Safety Assistant

2 weeks ago


Wellingborough, United Kingdom Greatwell Homes Full time

**About the role**:
We’re looking for a Community Safety Assistant to join our vibrant Neighbourhood Housing team for 18.5 hours per week over 2.5 days.
- Liaising with internal colleagues and external agencies to ensure serious cases of ASB, DV and Hate Crime are progressed without unnecessary delay.
- Assist the Community Safety Team in delivering high standards of service, customer satisfaction and upper quartile performance (where benchmarked)
- Provide general administrative support, including answering telephone calls, typing letters, typing meeting minutes, scanning and electronic file maintenance.

**Who we are looking for**:

- Experience of working in housing environment
- Experience of customer service (including complaint handling and coordination)
- Good communication skills with customers, and to be able to understand their needs, often in emotional and sensitive situations.



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