Order Processing Admin Assistant

4 weeks ago


Wellingborough, United Kingdom Interaction Recruitment Full time

Our client is a manufacturer of promotional goods, producing products for world-famous brands.

Are you the right person for the job?
- Ability to manage a varied workload, working autonomously and without constant direct supervision.
- Excellent attention to detail and strong organisational skills.
- Exceptional customer service skills.
- PC proficient, with effective Microsoft Office 365 skills.
- Ability to multi-task and complete tasks promptly.
- Effective telephone manner and verbal skills.
- Effective and professional written communication.
- Ability to deal effectively with people at all levels and from all backgrounds.
- Enthusiastic about working as part of a team.
What will your role as an Order Processing Admin Assistant look like?
- All order administration, including order processing, artwork, dispatch and after sales, following all processes correctly.
- Allocating and monitoring stock levels of materials.
- Use production reports to monitor, and chase where necessary, things such as outstanding tooling, approvals, and delivery dates to avoid/spot any upcoming problems.
- Be the first port of call for customer complaints, escalating to management when necessary.
- Work closely with the Office Manager, and Directors, aiding when required.
- Work as a team with all office and factory staff, communicating necessary information, issues, or requests clearly.
- Report any concerns, issues, or complaints to your Line Manager immediately to avoid any delays in resolution.
- Maintaining a high level of confidentiality when dealing with sensitive data.
What can you expect in return?
- Days Holiday = 31 days
- Christmas closure
- Employees are auto-enrolled into the company pension scheme
- Flexi working options
- Onsite parking
- On-site small gym
- Family business with a friendly working atmosphere



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