Debt Advisor
7 months ago
Are you looking for a fulfilling career that allows you to make a real difference in people's lives? Our client, based in Manchester, is looking for passionate individuals to join their team of dynamic financial specialists.
**Role: Debt Advisor**
**Location: Manchester**
**Salary: £27,000 increasing to £34,000**
This is a remote role with the expectation of one day a week in their Trafford Park office at the start. The starting salary for this position is £27,000, which increases to £30,000 after probation, and continues to rise over time.
Our client provides certified training programmes, well-defined advancement opportunities, and promotes an inclusive and encouraging environment, ensuring that you reach your highest potential.
This is the perfect opportunity to begin a new challenge whilst also making a real difference and developing your personal skills.
**Responsibilities**:
- Understanding customers' personal and financial circumstances and how they've arrived at their current situation.
- Complete an accurate financial statement using effective questioning techniques.
- Assess the full range of options available and make a suitable recommendation on an appropriate debt solution and budgeting that could support them to become debt-free and build financial resilience.
- Obtain necessary documentation such as proof of income and creditor reference numbers as appropriate.
**Essential Criteria**:
- At least 2 years of experience in a customer service role.
- Strong communication skills.
- The ability to be highly empathetic and build relationships.
- Experience communicating with customers over the phone.
- Degree level education.
If you are ready to join a team that is dedicated to making a positive impact, then APPLY now for the Debt Advice Specialist role for immediate consideration.
Keywords: Debt, Customer Service, Finance, Client service, complaints, finance, IVA, DRO, Advisor, Adviser, Advice, Collections, Triage, CSA, review, drafter, case manager, sales, Hybrid, remote, Trafford, FCA, Money, Agent, WFH, Trafford Park, Manchester.
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£34,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Store discount
- Transport links
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Hybrid remote in Manchester
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