Facilities Management Coordinator

1 month ago

Beith, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Mitie has a great opportunity for a Officer Development Lead to join the Total Security Management Team.**

The Officer Development Lead is responsible for the development and performance of a number of Retail Security Officers within the agreed geographical area. You will use highly effective coaching and performance management to deliver an industry leading retail security team for our client.

**Main Duties**
- The officer development lead will effectively support and assist the Security Operations Manager in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
- Responsible for the Mitie company induction and the comprehensive retail training programme for all newly appointed retail security officers
- Delivery of all corporate training documentation and adhoc training to the required standard to all retail security officers within your identified area of responsibility
- Delivery of ongoing support to all retail security officers to ensure learning is imbedded and supports and ongoing performance improvement
- Analysis of risk data to assist in the delivery of the operational resource to risk model in line with the clients safer communities project
- Reporting to the Security Operations Manager, and deputising for them in their absence - you will take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.

**What we are looking for**
- Excellent organisational and time management skills
- Confident and professional working approach and appearance
- Strong customer service, client focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills
- Ability to work individually and as part of a team
- Resilient and tenacious with a ‘can do' approach
- Flexible and adaptable
- Literate, numerate and IT skills to medium level user
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
- Expected to complete a minimum of level 3 apprenticeship in management development
- A Full UK Driving licence is required

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