Pre-lit File Handling Assistant

2 weeks ago


Liverpool, United Kingdom Keoghs Full time

Pre-lit File Handling Assistant (FHA) - Corporate Risk Solutions
- Pre Lit Casualty
The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit casualty claims handling teams.

**Key Accountabilities**
- To pro-actively assist the pre-lit teams with a variety of tasks including:

- Monitoring MOJ Portal
- Monitoring inboxes
- Maintaining, reviewing and actioning spreadsheets
- Completing new claim actions
- Actioning CRU post and ownership of CRU tasks

- Raising low value payments
- Assisting with training as and when required
- Onboarding run-off work on various projects
- Undertaking appropriate additional tasks provided by the Team Leader/DBUD
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- Ensure quality service standards and productivity levels are maintained to a high standard

**Experience, Skills and Qualifications**
- 12 months relevant admin / claims support experience
- Excellent attention to detail
- Strong organisational skills
- Good communication & telephone skills
- Able to use Excel
- Excellent client care and customer service skills
- Ability to manage volume workload via task management
- Ability to work as a team and independently

**Contract Type**
- Permanent

**Area**
- Corporate Risk and Advocacy

**Sub Area**
- Pre Lit Casualty

**Office**
- Keoghs Liverpool St. Pauls Square

**Closing Date**
- 13 Mar 2023



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