Customer Service Administrator
1 month ago
We are looking for a Customer Services Administrator who will provide a high level of Customer Service support to internal and external customers for the OCS Helpdesk.
You will be responsible for a portfolio of high-profile clients raising various types of service requests for the hard and soft services we deliver to our clients.
You must be self-motivated, able to work under pressure using your own initiative as well as being a team player. Computer literacy with knowledge of MS office, professionalism and excellent communication skills are fundamental elements of this role.
You’ll be working Monday to Friday, shifts are on a rota basis 8am-4pm, 9am-5pm & 10am-6pm
**Responsibilities will include**:
- Ensuring that the client is always kept fully updated and ensuring that all queries are resolved to the client’s satisfaction
- Updating the CAFM system ensuring that there is a full history of all requests logged prior to closing these in the system, and then proactively contacting service streams for updates on queries to ensure agreed SLAs are met.
- Collating and preparing weekly/monthly client reports, capturing all required data for analysis by both Account Managers and clients. You will be required to collate data around both financial and service level KPI’s.
**Qualifications and Experience required**:
- NVQ in Customer Services an advantage
- An excellent knowledge of Microsoft Office/Excel
- Excellent Customer Service track record
- Previous experience in a call handling environment
- Experience in a hard/soft services environment is advantageous
- Good verbal/written communication skills
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If youwant to develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.
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