Customer Service Administrator

1 month ago


Manchester, United Kingdom OCS Group UK Ltd Full time

We are looking for a Customer Services Administrator who will provide a high level of Customer Service support to internal and external customers for the OCS Helpdesk.

You will be responsible for a portfolio of high-profile clients raising various types of service requests for the hard and soft services we deliver to our clients.

You must be self-motivated, able to work under pressure using your own initiative as well as being a team player. Computer literacy with knowledge of MS office, professionalism and excellent communication skills are fundamental elements of this role.

You’ll be working Monday to Friday, shifts are on a rota basis 8am-4pm, 9am-5pm & 10am-6pm

**Responsibilities will include**:

- Ensuring that the client is always kept fully updated and ensuring that all queries are resolved to the client’s satisfaction
- Updating the CAFM system ensuring that there is a full history of all requests logged prior to closing these in the system, and then proactively contacting service streams for updates on queries to ensure agreed SLAs are met.
- Collating and preparing weekly/monthly client reports, capturing all required data for analysis by both Account Managers and clients. You will be required to collate data around both financial and service level KPI’s.

**Qualifications and Experience required**:

- NVQ in Customer Services an advantage
- An excellent knowledge of Microsoft Office/Excel
- Excellent Customer Service track record
- Previous experience in a call handling environment
- Experience in a hard/soft services environment is advantageous
- Good verbal/written communication skills

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If youwant to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.



  • Manchester, United Kingdom Page-Hired Full time

    **Customer Service Administrator Manchester** - Work with high-profile clients in the sports industry. - Rare opportunity to be part of a specialised sector in Law. - Start as Customer Service Administrator see career growth into other areas of the business. - Join a supportive and friendly team. Are you passionate about sport and media law? Do you thrive...


  • Manchester, United Kingdom Essential Personnel Full time

    **Customer Services Administrator** Our chemical company is recruiting an Customer services administrator to work at their site **near Manchester Airport.** In your role as **Customer Services Administrator **you will be customers receive their orders in a timely manner. **Duties Include**: - Taking incoming product orders - Generating and following up...


  • Manchester, United Kingdom Prestige Recruitment Group Full time

    Working as part of a large team we have a new role available working as a Customer Account Administrator, this position is on a long term basis and has the possibility of perm. To be successful in this customer service position, providing account administration and assistance with the customer journey from processing the order to processing the purchase...


  • Manchester, United Kingdom Tagged Resources Full time

    An exciting opportunity has become available for a Customer Service Administrator to join a successful gift and home accessories company who have been established for over 100 years. The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and...


  • Manchester, United Kingdom PropCall Full time

    **Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7. **Overview**: Reporting to the Customer Service Coordinator, the Customer Service Administrator is responsible...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Permanent Customer Service Administrator role based in Wythenshawe, £22,000 **Your new company** This manufacturing business is seeking a customer service specialist to join their team in Wythenshawe. They are an excellent business with a great reputation and one that can offer good training and development. **Your new role** You will be responsible for...


  • Manchester, United Kingdom The Talent Crowd Full time

    Customer Service Administrator Immediate Start 2 Month ongoing full time temporary assignment South Manchester based Company£14.47 per hour9am-4.30pm Monday to Friday (35 hours a week) Looking for all Manchester based customer service candidates that are immediately available and can commit to a 2 month temporary assignment that will possibly go on longer....


  • Manchester, United Kingdom The Talent Crowd Full time

    Customer Service Administrator Immediate Start 2 Month ongoing full time temporary assignment  South Manchester based Company £14.47 per hour 9am-4.30pm Monday to Friday (35 hours a week) Looking for all Manchester based customer service candidates that are immediately available and can commit to a 2 month temporary assignment that will possibly go on...


  • Manchester, United Kingdom The Manchester College Full time

    **Job profile**: - The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job details**: - Job reference REQ008351 Date posted 22/05/2023 Application closing date 02/08/2023 Location Manchester Salary £21,472 - £26,403 Package Competitive...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team require additional administrators to work within our Life and Pension division on a 12 month fixed-term basis. The role will include data inputting,...


  • Manchester, United Kingdom Griff Services Ltd Full time

    Griff Services Ltd is an electrical installation and Renewable Energy company based in Manchester, providing services throughout the UK, specialising in electrical engineering and renewable energy. Working mainly in and around the North West. Griff Services Ltd are currently searching for an office administrator / customer service representative to fuse our...


  • Manchester, United Kingdom Capita Full time

    **January 2023 start date** **Salary: £19,371** **12 Months Fixed Term Contract** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team require additional administrators to work within our Life and Pension division. Customer experience is...


  • Manchester, United Kingdom Page Personnel Full time

    A market leading company offering flexibility and progression - Enjoy a flexible work environment **About Our Client**: We specialise in sport and media law, channelling our expertise to offer clients an exceptional advantage. Our exclusive focus ensures that we work with the most skilled lawyers in the field, serving clients nationally and internationally....


  • Manchester, United Kingdom The Manchester College Full time

    **Job profile**: - The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job details**: - Job reference REQ009614 Date posted 12/02/2024 Application closing date 13/03/2024 Location Manchester Salary £22,340 - £26,403 Package Competitive...


  • Manchester, United Kingdom Page Personnel - UK Full time

    A market leading company offering flexibility and progression - Enjoy a flexible work environment **About Our Client**: We specialise in sport and media law, channelling our expertise to offer clients an exceptional advantage. Our exclusive focus ensures that we work with the most skilled lawyers in the field, serving clients nationally and internationally....


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months...


  • Manchester, United Kingdom Greenbean Full time

    Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer Service Administrator to join a Customer Service team based in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for...


  • Manchester, United Kingdom Connells Group Full time

    **Job Description** Role - Customer Service Administrator** **Salary - £22,000 per annum** **Location - The Hacienda, Manchester, M1 5DA** **Employment Type - Full-time, permanent** We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or looking to embark within the...


  • Manchester, United Kingdom Pentagon Motor Group Full time

    Job Introduction Pentagon Motor Group have a fantastic opportunity available to join our Manchester based Maxus Van team that will see you delve into the world of both Sales and Service! So if you . . . Have a passion for teamwork Enjoy the buzz of a fast-paced work environment Take pride in doing your job to the best of your ability Then we...


  • Manchester, United Kingdom The Manchester College Full time

    Job description The Manchester College has many Campus locations across Greater Manchester, each with its own specialist cutting-edge facilities within a friendly and supportive environment. We are the largest Further Education College in the UK providing education and training to a wide range of learners. **We have an exciting opportunity at our Shena...