Customer Service Officer 6063

2 weeks ago


StokeonTrent, United Kingdom Brampton Recruitment Full time

Our client is based in Stoke on Trent and is a UK leader within the Automotive sector. They place strong importance on their customer service, and they are seeking a like-minded individual to join their team within the Customer Service division.
**Job Description**:
This role will be working within a small, friendly team at their office within Stoke on Trent. As a member of the Operations team, duties will include:

- Dealing with enquiries & queries for all Fleet Products such as Vehicle Rental and Telematics, both internally & externally
- Direct contact with customers, owning their queries to resolution ensuring they are always kept informed
- Managing client retentions within the business
- Building effective relationships with customers, colleagues and suppliers
- Liaising regularly with outsourcing partners regarding rental provision
- Identify process improvement opportunities
- Previous customer service experience in a similar field (dealership, vehicle rental e.g.)
- GCSE - Maths and English minimum
- Experience in all Microsoft packages
- Attention to detail and ability to demonstrate a high level of accuracy
Hours: Monday to Friday, 9.00am - 5.30pm

**Salary**: Negotiable
This role is commutable from: Stoke on Trent, Kidsgrove, Crewe, Sandbach, Biddulph, Chell, Hanley, Newcastle.
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.



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