Customer Services Executive

2 weeks ago


StokeonTrent, United Kingdom CBC Resourcing Solutions Full time

Our client is a global provider of vehicle fleet services and employee car benefit solutions.

They are currently expanding their customer service function, with the appointment of a customer services executive to be based from their offices in Stoke on Trent (3 days office, 2 days at home).

Key responsibilities:
Build relationships with customers, creating client confidence, maximising customer retention

Build relationships across the wider business teams, suppliers and outsourced partners

Deal with customer queries or problems quickly and efficiently

Assist with complaint investigation where required

Assist and contribute to customer reporting

Maintain company databases

Where appropriate identify process improvements, liaising with the Head of Fleet Solutions to design and implement any changes



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