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Clinical Administrator/secretary

7 months ago

Bury, United Kingdom Northern Care Alliance NHS Group Full time

Job overview

You will be part of a team of administrative staff with responsibility to provide general administrative support to the clinical team.

You must have substantial administrative and secretarial experience including audio typing; a good knowledge of software programs/IT systems such as Excel, Word and Outlook; be able to work on your initiative and within a busy team environment. Experience of NHS systems and processes is desirable.

You will at times be acting as the first point of contact for our service therefore you will require excellent communication and customer care skills. You should also be committed to team working; adaptable to the needs of the service; and have the ability to remain calm under pressure.

Main duties of the job

Typing clinic letters, preparing notes for clinics, arranging referrals, collating investigation results

Liaise with relevant departments to ensure that any further actions/appointments are requested e.g. referrals to secondary care.

Organise and prioritise own workload, ensuring timely completion within set deadlines.

The department is working towards a 7 day model of service delivery and as such you will be expected to be flexible in terms of working patterns including weekends, bank holidays and extra hours if necessary.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

Person specification

Education/Qualifications

Essential criteria
- Level C GCSE English or equivalent
- NVQ Level 2 in Administration or equivalent
- IT skills qualification or equivalent

Desirable criteria
- NVQ Level 3 in or equivalent
- ECDL or equivalent qualification
- RSA level 2 or equivalent.

Skills and Abilities

Essential criteria
- Ability to present information in a clear and logical manner
- Ability to demonstrate time management skills
- Communication skills
- Ability to work on own initiative

Desirable criteria
- Customer care skills

Knowledge, Training and Experience

Essential criteria
- Substantial work experience in an administrative role
- Experience of working to tight deadlines
- Experience of working within a team and also alone
- Self-motivated, interested in personal development

Desirable criteria
- Experience in using NHS systems such as PAS, EMIS
- Experience of NHS processes and terminology
- Previous experience in medical/social role

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.***

Employer certification / accreditation badges

**Applicant requirements**: