Housing Support Coordinator

3 weeks ago

Sutton, United Kingdom Colbern Limited Full time

536184-4038-2348 NCD

Housing Support Coordinator
Sutton
Contract
£15.18 per hour

Our client is looking for an experienced Housing Support Co-Ordinator.

Temporary Housing support coordinator - flexi working office & home (2 months)

Role Details
We are seeking a part time Housing Support Coordinator on a 12 month fixed term contract to join our Sutton Connect team which is part of SHPs Independent Living services. Sutton Connect provides a short term intervention housing support service to help people over 55 in Sutton to maintain their tenancy and independence i.e. improve health & well being, maximise their income, support with debt, participate in local activities, reduce loneliness and isolation.
We are looking for a skilled professional with good knowledge and understanding of current issues that may affect people to maintain their tenancy. With a track record of managing risk, strong communication, interpersonal and IT skills. This is an exciting opportunity for an innovative, flexible and inclusive individual to join this service. You will achieve outcomes that result in people maintaining their tenancy, feeling healthier, in reducing loneliness, and in promoting active and positive lifestyles across physical and mental health. With a passion for excellence in customer service and to deliver a successful resident focussed objectives.
A positive mind set and “can do” attitude is required that will help to bring about real change in the lives of some of our most vulnerable residents.
Reporting to the Housing Support Manager, you will be passionate about excellent customer service and continuous improvement and an excellent communicator, that improves the physical and emotional health and wellbeing and quality of life therefore achieving healthier outcomes in partnership with SHP colleagues, statutory and voluntary agencies and stakeholders to ensure effective service delivery
Good knowledge and experience of working in a support or similar service.
Be literate and numerate to a level required to do the job in a professional and accurate manner
Able to write clear detailed reports & update records
Able to maintain a calm & professional manner, especially in stressful and difficult situations
Efficient use of time and works well in a well-structured way
Able and willing to follow procedures
Communicate calmly, clearly and appropriately, in person and on the telephone, with a wide variety of vulnerable people, some of whom will have disabilities and the emergency services and other staff
Able to work without direct supervision and ensure the task is completed correctly before leaving the site.
Performs effectively by keeping professional and calm, especially in stressful and difficult situations.
Shows commitment to the working environment, colleagues, customers and needs of the organisation.
Knowledge and experience of problem solving and decision making.
Responds positively to changing business needs and happily adapts behaviours accordingly.
Takes responsibilities and is accountable for personal behaviours, decisions and effectiveness.
Consistently works to a high standard and seeks to continually improve.
Listens, anticipates and seeks to exceed the expectations and needs of our residents.
Builds and maintains good relationships with customers and colleagues.
Delivers accurate and clear information via the most appropriate method to ensure complete understanding.
Encourages the contribution of others and takes their views into account.
Hold or be able to achieve a level 3 certificate in support /housing

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.

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