Customer Experience Coordinator

5 months ago


Wirral, United Kingdom The Accountancy Partnership Full time

**About The Accountancy Partnership**:
Are you an adept communicator with a passion for enriching customer experiences? We're on the lookout for a resilient Customer Experience Coordinator to join our team full-time at our Birkenhead office. In this pivotal role, you'll be integral to our Client Experience department, tasked with a diverse array of responsibilities geared towards elevating our clients' satisfaction. Your main duties will involve:

- Skilfully managing client feedback to promptly address concerns and bolster service excellence.
- Confident dealing with complaints and possess the ability to deescalate and
- Conducting thoughtful courtesy calls to foster positive client relationships while gathering invaluable feedback.
- Methodically processing client survey forms to glean insights and pinpoint areas ripe for enhancement.
- Assisting with disengagements in a compassionate and professional manner to ensure seamless transitions for our clients.
- Collaborating closely with fellow team members to consistently deliver exceptional service that surpasses customer expectations.

If you're someone who thrives in a dynamic environment, values teamwork, and is dedicated to enhancing client satisfaction, we want to hear from you.

At TAP, we value our employees and offer a plethora of perks to enhance your work-life balance:

- Earn an extra day of holiday for each year you're with us (up to 5 years).
- Take advantage of our cycle to work scheme for a healthier commute.
- Revel in our relaxed atmosphere and casual dress code, fostering a comfortable work environment.
- Bond with your colleagues during quarterly team building events.
- Unwind and stay active with access to our gym and games room right in the office.
- Fuel your productivity with complementary lunches and smoothies.

**Salary**: £20,659.00-£24,192.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site gym
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: TAP CEC


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