Complaints Coordinator
6 months ago
**About The Accountancy Partnership**:
Are you a skilled mediator with a knack for resolving issues and ensuring customer satisfaction and overall client experience? We're currently seeking a proactive Complaints Coordinator to join our team full-time at our Birkenhead office. In this pivotal role, you'll be at the forefront of managing client concerns, while also ensuring the Client Experience is perfect. Your primary responsibilities will include:
- Efficiently managing client complaints to address issues and enhance service quality.
- Conducting empathetic outreach to clients to address concerns.
- Methodically documenting and processing complaint forms to identify trends and areas for improvement.
- Collaborating closely with various teams to implement solutions and prevent recurring complaints.
- Providing timely updates and resolutions to clients, ensuring transparency and satisfaction throughout.
Additionally, you'll play a key role in enhancing the overall client experience by:
- Conducting courtesy calls to maintain positive relationships with clients and gather valuable feedback.
- Assisting with disengagements in a compassionate and professional manner to ensure seamless transitions for our clients.
- Collaborating closely with fellow team members to consistently deliver exceptional service that surpasses customer expectations.
If you're a dedicated problem-solver with excellent communication skills and a commitment to delivering exceptional customer service, we want you on our team
At TAP, we value our employees and offer a plethora of perks to enhance your work-life balance:
- Earn an extra day of holiday for each year you're with us(up to 5 years)
- Take advantage of our cycle to work scheme for a healthier commute.
- Revel in our relaxed atmosphere and casual dress code, fostering a comfortable work environment.
- Bond with your colleagues during quarterly team building events.
- Unwind and stay active with access to our gym and games room right in the office.
- Fuel your productivity with complementary lunches and smoothies.
**Job Types**: Full-time, Permanent
Pay: £20,659.18-£24,192.90 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Work Location: In person
-
Complaints Coordinator
6 months ago
Wirral, United Kingdom The Accountancy Partnership Full time**About The Accountancy Partnership**: Are you a skilled mediator with a knack for resolving issues and ensuring customer satisfaction and overall client experience? We're currently seeking a proactive Complaints Coordinator to join our team full-time at our Birkenhead office. In this pivotal role, you'll be at the forefront of managing client concerns,...
-
Technical Coordinator
6 months ago
Wirral, United Kingdom Pilgrim's Pride Ltd. Full timeWe are currently looking for a Technical Coordinator to join our Technical Systems team at Bromborough. Your job will be the administration of data and systems, generating reports, trending information and getting involved in technical projects and improvements. Your job will include (but not limited to) - Completing traceability and mass balance...
-
Appointment Coordinator
6 months ago
Wirral, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Wirral University Teaching Hospital on a fixed term basis The post holder will work as part of a team to maintain an accurate booking system for all patients attending the Outpatients Department. The role is part of Access and Performance and requires enthusiasm and flexibility as well as a willingness to adapt...
-
Customer Experience Coordinator
5 months ago
Wirral, United Kingdom The Accountancy Partnership Full time**About The Accountancy Partnership**: Are you an adept communicator with a passion for enriching customer experiences? We're on the lookout for a resilient Customer Experience Coordinator to join our team full-time at our Birkenhead office. In this pivotal role, you'll be integral to our Client Experience department, tasked with a diverse array of...
-
Hospice Inpatient Clinical Lead
6 months ago
Wirral, United Kingdom Claire House Full timePosition of the role in Claire House The post holder reports to and is accountable to the Hospice Manager Leadership and line management as required for the service Member of the wider clinical leadership team The post holder will work collaboratively with the Hospice Manager, Hospice Inpatient Manager, Practice Education Team and Hospice Lead Nurses to...
-
Supervisor
6 months ago
Wirral, United Kingdom Pesto at The Dibbinsdale Inn Full time'''Duties''' - Supervise and coordinate activities of staff members in a hotel or hospitality setting - Provide leadership and guidance to team members to ensure efficient and effective operations - Oversee various departments such as front desk, housekeeping, food and beverage, and maintenance - Monitor employee performance and provide feedback and coaching...
-
Supervisor
6 months ago
Wirral, United Kingdom Pesto at The Dibbinsdale Inn Full time'''Duties''' - Supervise and coordinate activities of staff members in a hotel or hospitality setting - Provide leadership and guidance to team members to ensure efficient and effective operations - Oversee various departments such as front desk, housekeeping, food and beverage, and maintenance - Monitor employee performance and provide feedback and coaching...
-
Supervisor
6 months ago
Wirral, United Kingdom Pesto at The Dibbinsdale Inn Full time'''Duties''' - Supervise and coordinate activities of staff members in a hotel or hospitality setting - Provide leadership and guidance to team members to ensure efficient and effective operations - Oversee various departments such as front desk, housekeeping, food and beverage, and maintenance - Monitor employee performance and provide feedback and coaching...
