Workshop Coordinator

We are one of the leaders in the sales of rental and maintenance of Radio Communications and as a result of organisational growth are looking to appoint a Workshop Coordinator to join our busy experienced team. Reporting into the Workshop Manager, you will be based in the Head Office on the Wirral, the main purpose of your role will see you co-ordinating, administering, controlling and monitoring workshop operations including workload of engineers, RAMS, liaising with customers, ensuring stock availability for engineer’s projects. Overall focus will be on managing the flow of both sales and hire projects through the Workshop in order to maintain our ‘On Time In Full’ culture and manage customer expectation for each project.

**The main purpose of the role is**:

- Supplying a level good of customer service when interacting with the end user with a confident and professional phone manner.
- Managing the flow of Maintenance, Repairs and Support recurring projects through the workshop and quoting customers where necessary.
- Identifying the different Support and Maintenance packages and conforming to the SLA’s in place, illustrating initiative to develop this area as it grows.
- Reporting to Hire Desk on damages associated with our Hire Fleet with images and costs relating to exchanges or off-hires.
- Managing the Group’s ISO 9001:2015, ISO 14001, ISO 45001 portfolio working with our external auditor.
- Managing the day-to-day delivery of our planned maintenance programs including complete compliance with SLA’s.
- Administering the flow of work to the engineering team and ensure all sales/hire orders have been completed via our ERP software.
- Creating necessary Risk and Method statements and liaise with client to ensure they are agreed prior to attendance of engineers and ensure conformance of RAMs by engineers.
- Reporting back to Hiredesk any losses, damages from off-hires/exchanges.
- Following repair flow and managing customer repairs and adhere to Maintenance Support Contracts.
- Managing and maintaining the accuracy of work being carried across the team out so a strong attention to detail is essential.
- Supporting the Hire and Sales Admin Teams in order to achieve the orders going out ‘On Time In Full’.
- Administering resources for the servicing of the Hire Fleet equipment in order to maintain levels appropriate to demand.
- Acting as a first line contact to customers and help diagnose any issues that arise before forwarding on to engineers.
- Identifying stock required to fulfil customer/hire fleet repairs and servicing as requested by engineers and order, work with Stores to allocate, then arrange quote and return to customer.
- Preparing quotations for chargeable customer repairs and relaying these to the Sales team.
- Scheduling and reviewing all certificates/policies and/or reports received to assess compliance of ISO and Health and Safety of the Organisation, working alongside the Company Health and Safety representative to achieve this.
- Maintaining the support contracts by turning around customer’s equipment within the time parameters.
- Engaging with manufacturer/distributer to ensure returns are identified to customer.
- Engaging with the continuous improvement process and help drive this culture.
- Excellent communication skills
- Effective Time Management and good planning of what needs to be done by when.
- Knowledge of IT is essential
- Good Knowledge of MRP/ERP Computer systems
- Familiarity with working within a B2B industry predominantly construction
- Knowledge of Health & Safety and Risk Method Statement creation
- An understanding of ISO procedure and maintenance.
- Good attention to detail with a commitment to ensuring quality & quantity of output;
- Flexibility and be able to work in all areas on your own or part of a team.
- Commitment to promoting behaviours as set down in the SFL Employment Handbook.
- A commitment to your own continued professional development;

**It may be an advantage if you had**:

- Or working towards IOSH Managing Safety standard.
- Previous Telecoms experience

**In return we offer**:

- a basic salary of circa £24,000 per annum, plus bonus
- On-site parking
- Healthcare scheme after successful probation