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Lead User Experience

4 months ago

Exeter, United Kingdom Met Office Full time

**Details**:
**Reference number**:

- 265076**Salary**:

- £45,150 - £49,890- with £5000 market supplement**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- Technology**Type of role**:

- Information Technology**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- ExeterAbout the job

**Job summary**:
We’re looking for an exceptional Lead User Experience - UX to help us make a difference to our planet.

Our Lead User Experience - UX will work a hybrid pattern of homeworking and in Exeter HQ as per team requirements. This will typically be one day per fortnight but applicants are expected to be flexible.

**Job description**:
**Who we are**:
As the world becomes more aware of climate change, the need for an organisation that brings together the best meteorologists, climatologists and technologists to rise to the challenge has never been greater. If you are the kind of person who wants to make a difference, then we’d like you to become part of this fantastic team.

Together:

- ** We’re a force for good**:

- focusing on our environmental and social impact
- ** We’re experts by nature**:

- always learning and developing to do things better
- ** We live and breathe it**:

- putting our purpose at the heart of decision-making
- ** We’re better together**:

- understanding partnerships and inclusivity make us greater
- ** We keep evolving**:

- pushing boundaries to make tomorrow better for our customers

**Job Purpose**:
We’re the Met Office, the UK national meteorological service and we are looking to fill our user experience lead position to help us deliver new and exciting solutions. We’re particularly supportive of those who may be returning to work after a break, or who may be looking to relocate. Our edge of Exeter location is appealing for its proximity to some of the best countryside and beaches in the UK, and we are willing to offer flexible working arrangements where required.

We solve complex technical and meteorological problems in order to predict the weather across the globe and we use those forecasts to help people stay safe and thrive. We work alongside organisations such as NOAA, NASA and NATO, looking at observations from the oceans and far out into space, using cutting edge technology to provide forecasts that range from predicting solar flares, to monitoring ash plumes from volcanic eruptions. We’re the people that use one of the world’s most advanced supercomputers to provide the forecast for half of the world’s commercial aircraft whilst still working hard to tell the public whether it is going to rain tomorrow.

Our UX team are at hand to make sure we always put the user first, understanding their values, needs and futures then turning that into successful outputs. With a huge variety of audiences to engage with, from our internal meteorologists to collaborating with people across the globe, we’re never short of exciting challenges.

The Lead User Experience role is an expert practitioner who influences and mentors others, steering and aligning user research and design activities across several teams. The key duties are:

- Ensure that teams take a user-centred, evidence-based approach to design and delivery
- Develop and assure good user research practice
- Will work with product owners, service managers and programme directors to develop design concepts
- Will set direction and assure the quality of design delivery across teams
- Can guide multiple or highly complex services
- Define and resource the UX approach to achieve outcomes
- Recruit and develop other UX practitioners

We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.

**Person specification**:
**Essential Qualifications, Skills & Abilities**:

- ** User Experience. **You will be able to demonstrate extensive experience of a broad range of UX skills at both a practitioner and a leadership level, gained from the hands-on delivery of software solutions.
- ** Communicating between the technical and non-technical.** You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government
- ** Community collaboration.** You can work collaboratively in a group, whilst networking with others. You can adapt feedback to ensure it’s effective and lasting. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can identify issues through Agile ‘health checks’ with the team, a