Technical Customer Services Advisor

4 weeks ago


Bolton, United Kingdom Sherwin-Williams Full time

In the role of a Technical Customer Service Advisor you will be providing an excellent level of technical support to our customers on the use & familiarity of our FIRETEX products, software and engineering expertise. The aim to ensure customer satisfaction & support between customer and FEET engineers.

This role is key in maintaining our excellent reputation as the most efficient and effective service provider for fire engineering and estimating in order to enhance the sales of FIRETEX above all our competitor’s materials, thus ensuring that Sherwin-Williams are the number one choice for intumescent coatings.

This role is an exciting opportunity for an experience customer service professional, perhaps from the construction or engineering sector or looking to join this sector. We offer a competitive salary, site bonus, company contributed pension, training and support and career opportunities.

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive

Eligibility to Work

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
- Provide information to customers, field sales staff and other internal customers upon request in relation to project request “status”, managing customer expectation
- Provide detailed information regarding software queries, liaising where needed with IT
- Issue and manage software licenses, help manage software “data” input
- Provide technical information to internal and external customers
- Enable and deliver effective training and development for individuals and the team
- Ensures a proactive approach to the implementation of all HS&E requirements
- Degree in a technical/engineering field
- Experience in customer services / relationships
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Customer focused
- Resilient
- Attention to detail

**Our offer **
- Work life balance - hybrid and flexible working schedule, remote work can be considered
- Competitive compensation programme
- Site bonus plan
- Company contributed pension
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes

**#LI-JR1



  • Bolton, United Kingdom Red Recruitment Full time

    Red Recruitment is excited to be recruiting Customer Service Advisors to join a fully integrated energy infrastructure company in Bolton. This position includes a monthly bonus incentive as well as full training and is a great opportunity for someone with previous customer-focused experience. This position is temporary with the opportunity to go...


  • Bolton, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** Pertemps are recruiting for Customer Service positions working on assignment at one of the UK’s leading banks. **WHAT’S IN IT FOR YOU?** - A full comprehensive training and coaching package- Potential for future pay progression (length of service and competency based)- Potential to work on a hybrid basis...


  • Bolton, United Kingdom Vantage Recruitment Full time

    Service Coordinator / Customer Service Advisor / Planner, Lostock, Monday to Friday £27,500 + great bens Do you crave a fast-paced, dynamic role where you can make a real difference for customers? Are you a whiz at organisation and communication, with a knack for solving problems? If so, then this Service Coordinator role is your calling! As the Service...


  • Bolton, United Kingdom The People Pod Full time

    Customer Service Advisor - Admin Team An exciting opportunity has arisen for a self-driven and confident Customer Service Advisor to join our Company based in Bolton. Customer Service Advisor: Dealing with inbound calls/queries and New Instructions: Answering a high volume of calls maintaining a rapid response rate according to agreed service levels. Making...


  • Bolton, United Kingdom Haier Europe Full time

    **Customer Service Advisor | £24,000 pa | Bolton** This is a Customer Service Advisor role that offers more. Working with the number one home appliance brand in the world you'll enjoy amazing opportunity, performance, and potential. We don't limit what you can achieve and where you can go with us at Haier Europe. **Benefits**: - Base salary up to...


  • Bolton, United Kingdom Optimise Talent Ltd Full time

    Customer Experience Advisor - £28k Based in Bolton This is a unique opportunity to join a new business within the finance sector that is disrupting the lending market. We are looking for an experienced Customer Experience Advisor from a financial services background to ensure all our client and customer relationship are strong and all contact meets with...


  • Bolton, United Kingdom Optimise Talent Ltd Full time

    Customer Experience Advisor - £28kBased in BoltonThis is a unique opportunity to join a new business within the finance sector that is disrupting the lending market. We are looking for an experienced Customer Experience Advisor from a financial services background to ensure all our client and customer relationship are strong and all contact meets with not...


  • Bolton, United Kingdom Optimise Talent Ltd Full time

    Customer Experience Advisor - £28kBased in BoltonThis is a unique opportunity to join a new business within the finance sector that is disrupting the lending market. We are looking for an experienced Customer Experience Advisor from a financial services background to ensure all our client and customer relationship are strong and all contact meets with not...


  • Bolton, United Kingdom Darts Corner Full time

    An exciting opportunity has arisen to join our Customer Service team here at Dart Corner. As the Customer Service Advisor you will be the first point of contact for any customer who contacts us via phone, online or in person. You will also be responsible for providing an outstanding level of service, acknowledging and resolving customer queries, dealing with...


  • Bolton, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Cardiff, where you will be working on the...


  • Bolton, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like **talking to people** over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Bolton where you will be working on the...


  • Bolton, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? Do you want to work for a company where **90% of our progression** is done internally? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to...


  • Bolton, United Kingdom SpaMedica Full time

    **_As a customer service professional.._** **_ Do you thrive on positive feedback from the conversations you have?_** **_ Do you motivate yourself by always trying to exceed expectations?_** **_ Can you treat your caller as if it was one of your grandparents?_** **About our people** Based in the centre of Bolton, our customer service advisors (patient...


  • Bolton, United Kingdom The Infrared Heater Company Full time

    **About us** We are professional, customer-centric, and innovative. Our work environment includes: - Work-from-home ( to be discussed) - independent working in an environment of trust We are looking for a Customer Service Representative to join our team. **Responsibilities**: - Resolve customer inquiries and complaints in a courteous and efficient...

  • Service Advisor

    2 weeks ago


    Bolton, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- PA1519JWTR8- Job Type- Full time- Location- Bolton, Greater Manchester, England- Salary- £26325-£30000 per annum**Job description**: **Service Advisor - Bolton** Vacancy - Service Advisor Basic - £26,325 + £30,000 OTE Mon - Fri - 8.30am - 6.00pm Saturdays - 8.30am - 12.30pm (1 in 2) Our well respected prestige client are...


  • Bolton, United Kingdom Bolton at Home Full time

    Job reference BH000498 Date posted 02/03/2023 Application closing date 09/03/2023 Salary Grade 3 - 24,195 - 27,356 Package Permanent Part Time (18 Hours) Contractual hours 18 Basis Part time Job category/type Customer Service Job description **What is the purpose of the role?** Working in a busy customer focused contact centre, the role of...

  • Customer Sales Advisor

    24 hours ago


    Bolton, United Kingdom Zachary Daniels Full time

    **Sales Advisor | Bolton & Manchester Old Trafford |** Up To £22,500 + fantastic bonuses (up to circa £7k depending on performance) You get people. And you get along with people. These are qualities our client really values because the customers you'll be working with won't always know what they need - and you'll be ready and eager to help them. Our...

  • Service Advisor

    6 days ago


    Bolton, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JA1097T- Job Type- Full time- Location- Bolton Area, Greater Manchester, England- Salary- £25500-£35000 per annum**Job description**: **Service Advisor - Bolton Area** Vacancy - Service Advisor (Prestige) Basic - 25.5k OTE - 35k (uncapped) Hours Mon - Fri - 8.00am - 6.00pm (1 hour lunch) Saturdays - 8.30am - 12.30pm (1 in 4) We...


  • Bolton, United Kingdom Multi Trades Recruitment Limited Full time

    Multi Trades Recruitment are looking for an CUSTOMER SERVICE ADVISORS for a well-established company in BOLTON **Role Requirements**: **Essential** - Proven experience of working successfully to targets - Current or recent experience of an outbound call environment - Ability to respond quickly to training and adapt to changes within the industry - Able to...

  • Service Advisor

    1 month ago


    Bolton, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- PA1519JWR5- Job Type- Full time- Location- Bolton, Greater Manchester, England- Salary- £24570-£28000 per annum**Job description**: **Service Advisor - Bolton** - Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team- As a service advisor you will the first...