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Customer Service Advisor/ Customer Technical Support

4 months ago


Bolton, United Kingdom The Infrared Heater Company Full time

**About us**

We are professional, customer-centric, and innovative.

Our work environment includes:

- Work-from-home ( to be discussed)
- independent working in an environment of trust

We are looking for a Customer Service Representative to join our team.

**Responsibilities**:

- Resolve customer inquiries and complaints in a courteous and efficient manner.
- Provide accurate technical support regarding our products and services.
- Identify opportunities to improve customer service processes and product storage.
- Organize and categorize returned products and repack returned items.
- Liaise with our warehouse regarding logistics postage and dispatch.
- Report and consult with the manager to resolve cases and situations.
- Learn basic consultation skills for small residential heating projects
- Organize and check products if they are faulty and repack products and drive to deliver them 20 mins to the warehouse.
- Office computer work. Tracking products and booking couriers and solving delivery issues.

**Salary**: £27,000.00 per year

**Benefits**:

- Casual dress
- Free parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Bolton

Expected start date: 10/07/2023