Mms Technical Assistant

2 weeks ago

Aberdeen, United Kingdom Team Recruitment Full time

We are recruiting a MMS Technical Assistant to join our city centre client on an ongoing contract basis.

Purpose of Role

To provide day-to-day support to Maximo Maintenance Management System users across the Business; administration of Maximo System Change Requests; involvement in designing and testing additions/modifications to Maximo modules.

Duties & Responsibilities to include:

- Daily support, guidance and trouble-shooting
- Facilitation of training/awareness sessions
- Creation and maintenance of user guides
- Actioning of approved Maximo System Change Requests
- Monitoring SCR quantities and progress
- Assist in design, test and roll out of new modules and major modifications

Area specific responsibilities
- Advice and promotion of best practices for users’ particular needs/interactions with Maximo
- Facilitation of engaging training/awareness sessions for individuals and groups
- Creation of user-friendly and inclusive guides/quick reference cards with particular regard to target audiences and any potential accessibility requirements
- Actioning of approved Maximo System Change Requests - this may involve challenging and suggesting compromises or improvements
- Monitoring SCR progress through approval system, especially Safety-related, and close liaison with reviewers and approvers if necessary
- Advising on SCR creation best practices to ensure quick and smooth review/approval
- Work closely with Business users and Maximo Project Development Team to help design, test and roll out new modules and major modifications with particular regard to target users’ abilities and any potential accessibility requirements
- Issuing new Tag numbers and upkeep of Tag Registers in Information Services system Documentum
- Maintain regular and productive contact with key users in all departments
- To act as DOA for Maintenance Management Team Lead where required

**Desired Qualities / Qualifications**:
Essential
- Ability to quickly and effectively communicate instructions and advice by variety of media
- Imaginative and empathetic questioning skills to elicit useful information from users
- Ability to provide/receive constructive feedback on team and individual working practices and procedures.
- Confidence to challenge, suggest compromises/alternatives and mediate in a professional manner
- Proven capability in trouble-shooting logic/database systems
- Awareness of typical Maintenance/Integrity activities

Preferred
- Experienced background in offshore or other production environment
- Ability to read P&IDs, drawings and schematics or aptitude to learn
- Experience and proven capability in a similar position

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