Customer Services Manager

2 weeks ago


Crawley, United Kingdom dnata Catering Full time

dnata Catering UK, the world’s largest inflight caterer has an exciting opportunity for a Customer Services Manager to join our team, working 40 hours a week based in our facility at Gatwick Airport.

**What you’ll be doing**:

- Interact with the airline customer personnel at all levels
- Ensure clear knowledge and communication of the expected service standards, completing service performance monitoring and review with the areas of concern highlighted and corrective actions agreed and in place
- Deliver timely responses to customer queries and adverse comments
- Maintain accurate records of service statistics with timely reporting to the customer in line with contractual agreements
- Ensure up to date knowledge of customer procedures and policies and any amendments as and when they are issued by the customer
- Attend weekly or monthly meetings with the customer as required, maintaining strong and positive relations with the customer at all times and manage expectations in terms of service in line with contractual terms.
- Monitor and analyse operational performance and share this supportively with the unit
- Management of airline customers expectations in line with agreed SLA, ensure unit is charging appropriately
- Liaising with equipment manager for airline equipment control
- Ensuring thorough investigation of stock discrepancies and security issues, taking appropriate action to recover costs where applicable
- Measure, analyse and report service performance on a weekly basis for all customers in order to effectively manage, control and improve overall service performance

**What you’ll have**:

- Evidence of previous Customer Management experience
- Excellent PC skills to include PowerPoint, Excel and Word
- Evidence of good interpersonal, communication and teamwork skills

**What can we offer you?**
- Competitive salary
- Free meals and drinks on site
- Dental, optical and treatment cover through our Simply Health Cash Plan
- Cycle to Work Scheme
- Pension scheme and life cover
- Variety and progression with the world’s largest in-flight caterer

We look forward to hearing from talented and passionate individuals for this role



  • Crawley, United Kingdom M Group Services Full time

    **Delivering what we **promise** **Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to start/build/continue their career...


  • Crawley, United Kingdom Lloyd Recruitment Services Ltd Full time

    Lloyd Recruitment Services are pleased to be working with an established Logistics company who are in search of Customer Service Advisors to join their expanding team. This is a fantastic opportunity for someone who is looking to kickstart their career withinan office setting as full training will be provided. **What's in it for you?** - **Salary £19k -...


  • Crawley, West Sussex, United Kingdom First Recruitment Services Full time

    Position: Customer Service Adviser Salary: £14.97 per hour Location: Crawley, West Sussex Hours: 40 hours per week. Mon – Fri Work type: Temporary – Maternity Cover We are currently seeking a Customer Service Advisor to join our client’s team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be...


  • Crawley, United Kingdom Amazon UK Services Ltd. Full time

    **What skills and qualifications do you need?** - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools - Previous experience, or an interest to work, in customer service - Ability to effectively prioritize work time to ensure efficiency - ‘A’...

  • Customer Service

    2 weeks ago


    Crawley, United Kingdom Brook Street Full time

    Role: Customer Service Advisor Location: Crawley Hours: Mon-Fri 8.30am-6pm **Salary**: £20,000 and rising to £21,000 after probation period We are seeking a passionate, dedicated and hardworking Customer Service Advisor to join a friendly and supportive team based in Crawley. You will have strong customer service experience, attention to detail, IT...


  • Crawley, United Kingdom Redrow Full time

    To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. To lead the Customer Services team within the division and continually improve the customer service experience in the division. The Head of Customer...


  • Crawley, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £20,319 per annum.Customer Service Advisor benefits: * Monthly Pay Starting from £20,319 per year * Full time 37.5 hour permanent contracts * Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally * Weekly coaching and engagement with your...


  • Crawley, United Kingdom Incora Full time

    **CUSTOMER SERVICE REPRESENTATIVE** We are seeking a confident, approachable team player to join our successful, supportive team in Crawley to offer an exceptional customer experience to our clients. **ABOUT THE JOB** As a Customer Service Representative you will be accountable for facilitating and building strong customer relationships through providing...


  • Crawley, United Kingdom Recruitment Resolution Full time

    Seeking an experienced Customer Service Manager with strong team leadership skills, impeccable ability to absorb detail, passion for delivering outstanding customer experience, looking to make a bigger impact. Top reasons to join this Client: Starting Basic Salary to £70k per annum.+ Company Bonus Scheme.Work from well-equipped offices in the Crawley...


  • Crawley, United Kingdom Reed Business Support Full time

    **Here at Reed, we are delighted to be supporting a well-Known financial organisation in Crawley. This role comes with amazing benefits. If this interests you, please read more.** **Benefits**: - Onsite facility like a gym, tennis table and a reading area to relax. - Restaurant onsite - Great company pension scheme - Permeant health insurance **Job...


  • Crawley, United Kingdom Reed Business Support Full time

    **Preferred work hours are**: - Monday to Friday 08.30am - 12.30pm - Monday to Friday 14.00 pm -18.00pm **Benefits**: - Onsite facility like a gym, tennis table and a reading area to relax. - Restaurant onsite - Great company pension scheme - Permeant health insurance **Job Purpose**: Delivering excellent customer service and technical support, tailored...


  • Crawley, United Kingdom CCP Full time

    We are proud to be working with an existing, financial services client, who are looking to recruit 6x passionate Customer Service Administrators. You must be able to demonstrate resilience, integrity, excellence in execution and confidence while speaking withcustomers about a variety of queries. The Customer Service Administrator will be responsible for...


  • Crawley, United Kingdom PRS Recruitment Solutions Limited Full time

    **PRS Recruitment are looking for a Customer Service Associate to work in and around the Gatwick area.** - Customer service experience required - £25-£28,000 per annum - Monday to Friday only **Job description** **Responsibilities**: - Provide exceptional customer service by promptly and effectively responding to customer inquiries and concerns -...


  • Crawley, United Kingdom PRS Recruitment Solutions Limited Full time

    **PRS Recruitment are looking for a Customer Service Associate to work in and around the Gatwick area.** - Customer service experience required - £25-£28,000 per annum - Monday to Friday only **Job description** **Responsibilities**: - Provide exceptional customer service by promptly and effectively responding to customer inquiries and concerns -...


  • Crawley, United Kingdom JBS Group Full time

    **Customer Service Representative** We have exciting opportunity for an ambitious experienced Customer Service Representative to join our growing B2B at Anderco Office in Gatwick UK. Anderco Part of JBS Group Anderco is part of the JBS Group which is one of the largest suppliers of Safety, Uniform and Hygiene products in Ireland and UK. With 6 separate...


  • Crawley, United Kingdom JBS Group Full time

    **Customer Service Representative** We have exciting opportunity for an ambitious experienced Customer Service Representative to join our growing B2B at Anderco Office in Gatwick UK. Anderco Part of JBS Group Anderco is part of the JBS Group which is one of the largest suppliers of Safety, Uniform and Hygiene products in Ireland and UK. With 6 separate...


  • Crawley, United Kingdom The Recruitment Co Full time

    **Customer Service Advisor based in Gatwick, Crawley Offering £10.78 per hour - paid weekly, every Friday Full time, Temporary on-going contract** **?Start Date: ?27th February and 1st March** ? We are currently recruiting for Customer Service Advisors to join our clients existing team based in Gatwick (RH10). This is an exciting opportunity to work on...

  • Customer Service

    1 week ago


    Crawley, United Kingdom Korporate Ltd Full time

    We’re looking for a motivated, friendly customer service representative with excellent communication skills. This role is home-based on a self employed basis, due to training and technical purposes we require that you are based within a 10 mile radius of Crawley, West Sussex. The role is 15 hours per week (Mon-Fri) which are flexible and can be discussed...


  • Crawley, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £20,319 per annum.Customer Service Advisor benefits: * Monthly Pay Starting from £20,319 per year * Full time 37.5 hour permanent contracts * Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally * Weekly coaching and engagement with your...


  • Crawley, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our MG Dealership in Crawley. You do not need automotive experience to be successful in this role - we will train that, but some...