Customer Service Advisor

2 weeks ago

Crawley, United Kingdom M Group Services Full time

**Delivering what we **promise**

**Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to start/build/continue their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. Our
Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?

Being a part of Morrison Water Services, you’ll be joining a value-based business, we pride ourselves on living our values while we work

**Safety**: putting health, wellbeing and safety of people first

**People**: engaging and empowering everyone to deliver and grow

**Delivery**: helping deliver our clients business needs

**Integrity**: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work

As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You will provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed; handling inbound and outbound calls.

Morrison Water Services play a key role in the AMP6 Metering contract. The main purpose of the contract is to deliver the metering programme for Thames Water. You will be required to engaging customers in the process, and installing and replacing water meters.

This role is working from home, we will provide you with the equipment required. You will need to have a good Wi-Fi connection and a desk with a quiet working space.

**In order to be considered for this role you need to be available on Tuesday 4th April 2023 between 9am to 12pm or 1pm to 4**
**pm to attend an assessment day at Riverbank House, Angel Walk, 5 Angel Lane, Tonbridge, TN8 1GF.**

**You must be able to start training Monday 17th April if**
**successful**
**.**

**You will be required to bring with you your Right to Work in the UK and proof of your current address.**

As a Customer Service Advisor you will be handling inbound and outbound calls, managing customer enquiries and booking appointments. Accurately capturing data from calls to assist the management team in the production of reports.
- You will be working with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services. Ensure any service failures or priority issues are escalated to the Customer Service Manager for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Thames Water Service Level Agreements.

Are you experienced in a call centre or customer service environment?

Do you have proven administration and customer service skills?

Are you a team player with strong interpersonal skills?
Additional spoken languages would be advantageous

Does this sound like you? If yes then we want to hear from you

**Additional Information**

Average 35 hours a week, Monday-Friday shifts between 8am and 8pm, and one Saturday in every two weeks, between 8am-1pm. Overtime at agreed rate.

**As a valued employee of the M Group Services Water Division, you’ll be entitled to**:

- Matched Pension Scheme
- Overtime
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving
- 25 days' annual leave plus 8 days' bank holiday
- Enhanced Maternity & Paternity policy
- Cycle to work Scheme

Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership

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