Customer Service Advisor

3 weeks ago


Crawley, United Kingdom Karter Thomas Limited Full time

Job Summary:
Our client is a provider of social housing within West Sussex and we are actively seeking a highly motivated and customer-focused individual to join their team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to their clients and assisting them with their inquiries and concerns and raise any needed repairs.

**Duties**:

- Act as the first point of contact for customers and colleagues and deal with a large range of customer queries & complaints
- Accurately diagnose, schedule and log repairs and escalate to specialist teams and contractors when required
- Maintain confidentiality relating to tenants, clients and other customers information
- Work in close partnership with appointed contractors in order to provide a high quality repairs service
- Ensure processes are written for the customer service operation and regularly maintained
- Ensure full compliance with the equality and diversity regulations
- Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems
- Ensure full business continuity is achieved by providing cover for the operation where necessary

**Job Types**: Full-time, Temporary contract
Contract length: 4 months

Pay: £14.00-£14.97 per hour

Expected hours: 42.5 per week

Schedule:

- Monday to Friday

**Experience**:

- Social Housing: 2 years (required)

Work Location: In person

Application deadline: 06/05/2024
Reference ID: 11454
Expected start date: 07/05/2024



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