Service Now Uk Platform Lead S3 Service and

6 days ago


Milton Keynes, United Kingdom Santander Full time

Service Now UK Platform Lead | S3 | Service and Delivery Management | Milton Keynes

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.**

**Join our community.**

**The difference you’ll make.**
- Leading the design and implementation of ServiceNow platform solutions, including configuration, customisation, and integration with other systems.
- Providing technical leadership and guidance to the ServiceNow development team.
- Collaborating with cross-functional teams to identify business requirements and translate them into technical solutions.
- Maintaining and update the ServiceNow platform to ensure it remains in line with the bank's evolving needs.
- Implementing IT service management best practices and ensure compliance with relevant regulations.

**What you’ll bring.**
- Service Now Platform development essential - focus on ITSM module with good knowledge CMDB & APM.
- Service Now Certified System Administrator (CSA).
- Solid understand of ITIL and IT Support lifecycle and processes.
- Experience in performance management and indicators.
- Manage and mentor a team of ServiceNow developers and administrators - building a team for future success and growth.
- Experience in working with other teams to act a service solution provider.

**It would also be nice for you to have.**
- SNOW development experience (JS, Angular, CSS & HTML) including 2nd/3rd Level support experience.
- Project management experience - managing several parallel workstreams.
- Experience building out junior team.
- Communicating at executive level - translate technical problems into business consumable language.

**What else you need to know.**

This is a growth role is it will develop into a wider Service Now SME accountability across the firm.

**Everyday Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend ‘Meet Ups’ and be part of internal and external technology communities and work for an organisation that’s dedicated to your learning and ongoing development.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Competitive salary
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company funded individual private medical insurance
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- Share in Santander’s success by investing in our share plans

**What to do next.**

If this sounds like a role you’re interested in, then please apply.



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