Customer Service

3 weeks ago


NewcastleunderLyme, United Kingdom Brampton Recruitment Full time

* A wealth of experience in a customer service capacity (minimum of 2 years)
- Experience of managing customer orders and raising purchase orders
- Ability to use CRM and ERP systems as proven in previous career
Our global client based in Newcastle Under Lyme is on the search for an experienced customer service and dispatch associate to join their team. This is a very exciting time to join the Business as the company is growing at a fast pace.
As the Customer service and dispatch associate, you will have experience of working in a logistics environment, have experience of managing high volumes of customer orders and be able to always deliver excellent customer service.
**Job Description**:

- Be the first point of contact for all Customer enquiries into the Business on both the UK and international platforms. With this be able to answer all price enquiries, purchase orders and manage any complaints or general enquiries. All of which need to bemanaged times and in a proficient manner
- Enter all orders on to the ERP system and manage all shipping documents. With this raise purchase orders and liaise with suppliers regarding deliveries
- Maintain all contracts from Customers
- Review all customer records and ensure these are reviewed regularly and updated in line with compliance procedures.
- Consistently provide support to the Sales division of the Business and report any complaints to the Quality department - ensuring you are working with all departments to ensure a smooth running of the customer service process
- Coordinate bookings to meet production schedules within the Business
- A wealth of experience in a customer service capacity
- (Minimum of 2 years)
- Experience in managing customer orders and raising purchase orders
- Previous experience of working in an export environment
- Ability to use CRM and ERP systems as proven in my previous career
- Previous experience of working in a healthcare division (desirable and not essential)
- Microsoft proficient including excel
Hours: Monday - Friday 9:00 am - 5:00 pm

**Salary**: Negotiable
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.



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