Personal Assistant

6 months ago


London, United Kingdom Financial Ombudsman Service Full time

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply

Personal Assistant
- Contract: fixed term contract 12 months_
- Working hours: 35 hours per week_
- Salary: Circa £39,000_
- Reporting to: Ombudsman Director_
- Location: London Docklands_
- O_
- ur permanent hybrid policy sees us all working at least four days across a fortnight in the office._

As a Personal Assistant, you’ll demonstrate resourcefulness, trustworthiness, and discretion. You’ll be required to confidently handle sensitive and sometimes personal information whilst proactively monitoring any problems, issues, or tasks that may arise. These will be flagged in a timely manner to ensure that they’re resolved quickly.

You’ll work flexibly and proactively, using your common sense and judgement when completing your varied range of tasks.

You will be often seen as the face of the department, so being helpful and approachable will be a must

Key responsibilities- Taking responsibility for delivering your objectives and helping your senior leader meet theirs - working collectively, particularly with other personal assistants, to contribute to meeting our wider commitments- Developing deep knowledge and understanding of senior leadership responsibilities and priorities - to identify potential impact and share or highlight relevant information at the right time in the right way- building strong relationships with, and understanding the role and remit of senior leaders including their direct reports, to enable you to support them effectively and efficiently-
- Supporting your senior leader’s direct reports when needed- Providing full business support - arranging meetings/events including booking venues, making travel arrangements, sorting out agenda timings, logístical issues and sending invitations- Supporting the leadership in the running of their day, pulling them out of meetings or managing partners’ expectations if they are running late. Ensuring that they receive meeting papers in advance and setting aside reading time if necessary.- filtering calls, correspondence, complaints and requests - knowing when it’s appropriate to look after, or investigate, it yourself, and when to ask for more input or review- Proactively collecting, collating and circulating agenda items and papers meetings when required - knowing when to suggest cancelling or rearrange the meeting if the attendees or agenda items are low- Capturing information from meetings and workshops and producing accurate minutes or presentations when required - outlining clear actions to the relevant people, and following up to ensure agreed actions are completed on time- Inducting new senior managers in the senior leader’s area, when necessary, including creating schedules- Systems administration including recording holiday and sickness for their direct reports

Minimum Criteria- Experience of working as a PA to senior leadership- Excellent use of Microsoft Outlook- Skills and familiarity with other packages such as Word, Excel and Power point- Experience of delivering at pace - ability to work independently, organise your time, and manage a busy workload of competing tasks to deliver deadlines and priorities- Excellent judgement and being a proactive problem solver- Showing accuracy and exceptional attention to detail- Communicating in a straightforward and approachable way with people at all levels
- Why Financial Ombudsman Service?_

We are a value led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days- Generous pension- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others- Employee Assistance Programme- Extensive opportunities for personal and career development- Fully equipped on-site gym open 24 / 7 (London office only)- Extensive Well-being resources including on-site therapists (London office only)- Beautiful and bright London office looking over the Thames and near to mainline stations- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too

How do I apply?- To apply, please upload a copy of your current CV, and a supporting statement (no more than 500 words) detailing why you would be prefect for the role shou



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