Apprentice Administrator Technical Support

3 weeks ago


Purfleet, United Kingdom Nicholas Associates Group Full time

This is a fantastic opportunity to join a company within the E-services team who are committed to providing quality, innovative value, and logistics services. If you would enjoy daily customer interaction, are organised, and can multi-task, then we wouldlike to hear from you. Level 2 Customer Service Practitioner apprenticeship standard.
- Working week; Monday - Friday, 09:00 - 17:00, with 30-minutes for lunch.
- Total hours per week: 37.50
- Weekly wage; £168.75, increasing to £187.50 per week following 6months completion
- Expected duration; 14 months
- Apprenticeship level; Intermediate Level Apprenticeship

Vacancy description
Main purpose of the job:
To work within the e-services department to meet customer requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfactionof clients and the profit of the company.
Key tasks will include:

- Updating / Verifying the DSV Order Management system with customer booking details
- Liaise with operations and overseas offices to ensure customer commitments are delivered upon
- Ensure that all delivery and collection assignments are conforming to correct information
- Pro-active problem solving with customers and colleagues when issues arise
- Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
- Provide KPI and reports both externally and internally where necessary
- General day to day administrative duties
Requirements and prospects
Desired skills
- Good communication skills, with an excellent telephone manner
- Excellent IT skills
- Strong problem-solving and analytical skills
- Good interpersonal skills
Personal qualities
- Enthusiastic
- Confident and outgoing personality
- Polite and friendly
- Ability to remain calm under pressure
- Good attention to detail
- Willing to learn
- Flexible and adaptable
- Able to use initiative
- Reliable
- Team player
- Confidence to challenge the status quo to help maintain quality and operating standard
- Tenacious and ability to see things through
- Good at multi-tasking
- Good level of literacy and numeracy
Desired qualifications
- GCSEs at grades C/4 or above (or equivalent) in maths and English
- IT qualification (or equivalent) would be desirable
Future prospects
You will be a part of a strong team of performance driven colleagues. A competitive salary, great future career prospects for advancement and a professional working environment.
Things to consider
Apprentice Employment Agency is acting as an Apprentice Training Agency (ATA) and will engage you for the duration of the Apprenticeship and pay your salary. You should be aware that the company/business named in this vacancy is a host employer and you willnot be employed by them. Your placement may change during the course of your Apprenticeship.



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