Community Outreach Officer- Healthwatch Halton

5 months ago

Widnes, United Kingdom Healthwatch Halton Full time

**COMMUNITY OUTREACH LEAD**

**JOB DESCRIPTION**

**Responsible To: Local Healthwatch Manager**

**Hours: Full time - 37 hours per week**

**Location: Widnes Office / Home working. Outreach across Halton and surrounding area.**

**Salary: £23,000 per annum**

**Job summary**
- Ensure effective community and stakeholder outreach and engagement, establishing and maintaining a strong local presence.
- To ensure local Healthwatch secures involvement and participation from all groups within the community to ensure that all views are fully represented.
- To gather feedback on health and social care services to achieve improvements and to support a collaborative model of engagement events.
- To promote volunteer activities and support the recruitment of Healthwatch members and volunteers across the geographical area.
- To act as the local representative for Healthwatch, attending all local community meetings, gathering intelligence and insight into health and social care services.
- Organise a wide variety of local events and activities to increase community involvement and liaison with

Healthwatch.
- Support the collection of feedback from the public about their experiences of health and social care via the range of methods; over the telephone, face to face and electronically.
- Support the inputting of that feedback into the Healthwatch CRM database and providing reports and analysis.
- Provide information about health and social care services.

**Key responsibilities and tasks**:
**Liaison with communities and groups**
- Become the established link between Healthwatch and all local community, and voluntary sector groups in the local area to ensure greater interaction and involvement of divergent groups to gather feedback on health and social care services.
- Ensure people know how to access services to which they are entitled by signposting/providing advice and information about their local services, creating a strong local reputation for being a central information point for service information.
- Maintain an up to date online service directory of key local contacts and information and establishing strong links with the Local Authority information and signposting services, CAB and Voluntary and

Community Sectors.
- Increase the number of Healthwatch members and volunteers across the area.
- Increase representation from hard to reach/under-represented groups, including ethnic minority communities, LGBT, faith groups, travelling communities, children and young people and families to help shape local Healthwatch work priorities.
- Gather feedback on services through delivering outreach activities, and conducting fieldwork, consisting of surveys, focus groups and outreach events.

1
- Assist local networks to identify and progress local priorities for improving health and social care services.
- Gather intelligence on service provision and commissioning through attending all local meetings, including Patient Participation Groups, local faith and community groups, young people’s groups. Actively reviewing and seeking out new groups to liaise with, increasing the local network of the local

Healthwatch, and creating strong partnerships.

**Community Outreach**
- To develop and deliver a programme of diverse and tailored outreach events, ensuring the local

Healthwatch is accessible to all sectors of the community. This includes the ability to organise, plan, co
- ordinate and deliver a wide range of activities that attract high numbers of attendees,
- To gather insight and intelligence through organising local Healthwatch outreach events, and attending partners events, promoting the Feedback Centre and other Have Your Say platforms and increase the number of reviews and feedback received.
- Provide information, signposting and raise awareness of rights and responsibilities regarding services to people you engage with.
- Remain aware of and promote the projects and priorities of the local Healthwatch to the public and key stakeholders.
- Provide engagement support for a large range of projects as part of a cohesive team approach to delivery.
- To increase the number of local Healthwatch membership and volunteers, through actively promoting

Healthwatch to all organisations within the local area, ensuring that the outreach work is tailored to reach all communities in the local delivery area.
- Work alongside Healthwatch volunteers to deliver activities. On occasion this may include evening or weekend work.
- To ensure that Healthwatch community engagement and outreach activity as a whole reflects the diversity of our local communities.
- Contribute to the development of an annual plan for engagement and promotional activities throughout the local area.

**Use of database systems**
- Be fluent with the inputting of information into the Healthwatch CRM database systems.
- Use appropriate input codes.
- Input on both Healthwatch CRM database and spreadsheet systems where necessary.
- Assist in identifying themes and

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