Administration Assistant
4 days ago
The District Nursing teams work across East Lancashire to provide patients with long term or complex conditions with care in their own homes.
An exciting opportunity to join the district nursing service has arisen and we are looking for an experienced administrator to join a well-established busy District Nursing Service, based at Haslingden Health Centre.
Good communication and interpersonal skills are essential, together with the ability to work as part of the team and independently. The post requires a self-motivating individual with a pro-active approach to administration and an ability to manage professionally patient enquiries.
**General Duties include**:
Working alongside the Team Leader and other nursing staff to managing patient referrals, inputting patient information and allocating clinical schedules onto the electronic record and appointment scheduling system (EMIS). Answering the phone to patients, relatives and professionals and handling those enquiries with sensitivity and professionalism. Managing and prioritising unpredictable and frequently interrupted busy workload. Providing cover for the other members of administrative staff within the District Nursing Service as required.
You will require access to a vehicle for work as you may have to travel between teams on occasions.
Working in the District Nursing Service for East Lancashire Hospitals NHS Trust is a rewarding and interesting job. You will be part of a multidisciplinary team and have the opportunity to provide a high quality support service to the nurses, clinicians and patients who work in and access the District Nursing Service. Training and development is a key part of working in our organisation and you will be supported to excel in your role.
See Job Description for detail description of the role.
MAIN DUTIES
- Providing secretarial and administrative support to the District Nursing Team including supporting the Locality Clinical Team Leader, Matrons and wider service as required.
- Working with NHS databases including EMIS, and ICE to input, recall and examine patient information.
- Typing and processing of correspondence, reports and other documents as requested on a daily basis with packages to include Microsoft Office i.e. Word, Excel Outlook, Access and PowerPoint
- Answering the phone and dealing in a professional manner when liaising with GP’s, Patients, health care professionals and colleagues
- Taking proficient and full telephone messages
- Photocopying, distribution and dispatch, faxing and other administrative duties as appropriate.
- Organising, attending, and recording meetings, to include booking rooms and liaison with attendees.
- Organising electronic diaries as requested.
- Dealing with incoming and out-going post, ensuring that it is dealt with effectively, efficiently, and promptly.
- Managing and prioritising unpredictable and frequently interrupted busy workload.
- Providing cover for the other administration teams within the service as requested.
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