Uk Customer Service

4 weeks ago


Eastleigh, United Kingdom Ahmad Tea Full time

Would you like to work for a company where people truly do matter? At Ahmad Tea we are small enough to care about each individual that works for us but, as a Top 3 International Tea Brand we are big enough to make each job rewarding and challenging.

Ahmad Tea is a family led business, drawing on four generations of tea blending and tasting experience. The company began as a small tea boutique and our head office is based in Chandlers Ford, Hampshire. Whilst our head office is in the UK our teas are packed and blended in five factories around the world.

We are looking for an well organised and driven individual to support our Customer Service requirements whilst also owning one of our sales Channels, Heritage.

This is a dual aspect role covering UK Customer Service/Order-Processing (50%) and Sales (50%).

**Sales** - direct responsibility for selling to the Heritage Channel (Castles, Cathedrals, Stately Homes, National Trust, Botanical Gardens etc). Mainly office-based but will involve some travel within UK - probably 2-3 days per month.

The job holder _must_ be both detail orientated from a customer service perspective and proactive in terms of identifying and closing sales opportunities.

**What you will bring**:
Essential
- Professional, polite, good telephone manner
- Customer-focussed
- Able to operate under pressure whilst remaining calm
- Helpful, approachable, able to multi-task
- Previous experience in a junior sales role (such as Telesales, upselling etc.)
- Common sense, pragmatic
- Resilient - able to take ownership of new business development in Heritage Channel
- Creative - enjoys coming up with new ideas and approaches
- GCSE English and Maths Grade 4 (C) or equivalent

Desirable
- Experience of using Navision
- Full, clean driving licence

**What we offer**:

- Being able to make a difference and be valued for your contribution
- Company Profit Sharing Bonus
- Great benefits including enhanced holiday, death in service benefit, free parking, health benefits, good pension contribution, employee discount scheme
- Some free and very tasty tea

If you have a great work ethic and the skills we are looking for then we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Eastleigh, SO53 2PZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your current notice period?
- Do you have the legal right to work in the UK?
- What Sales experience do you have?

Work Location: In person

Expected start date: 18/09/2023



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