Customer Contact Advisor

4 days ago


Eastleigh, United Kingdom Service Care Solutions - Housing Full time

Job Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per WeekType: Temporary OngoingLocation: Eastleigh, SO50Start Date: ASAPJoin our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various types of contact and resolving inquiries efficiently.Key Duties and Responsibilities:

  • Provide front-line service for customer inquiries via telephone, face-to-face, and digital channels.
  • Resolve 80% of customer inquiries at first contact, ensuring prompt and effective responses.
  • Accurately diagnose and process maintenance defect or repair reports, coordinating with contractors for effective resolutions.
  • Handle anti-social behaviour concerns, logging details, providing advice, and confirming actions in writing.
  • Manage tenancy issues and rent inquiries, ensuring clear communication and resolution of any arrears.
  • Schedule appointments for surveyors, housing/income officers, and contractors.
  • Follow up on complex inquiries to ensure high standards of resolution.
  • Adhere to assigned rotas, scheduled timescales, and break times to maintain service levels.
  • Perform necessary administrative tasks related to customer contact resolutions.


  • Eastleigh, Hampshire, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per WeekType: Temporary OngoingLocation: Eastleigh, SO50Start Date: ASAPJoin our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various...


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    Job Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAP Join our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by...


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