Customer Contact Advisor
4 days ago
Job Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per WeekType: Temporary OngoingLocation: Eastleigh, SO50Start Date: ASAPJoin our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various types of contact and resolving inquiries efficiently.Key Duties and Responsibilities:
- Provide front-line service for customer inquiries via telephone, face-to-face, and digital channels.
- Resolve 80% of customer inquiries at first contact, ensuring prompt and effective responses.
- Accurately diagnose and process maintenance defect or repair reports, coordinating with contractors for effective resolutions.
- Handle anti-social behaviour concerns, logging details, providing advice, and confirming actions in writing.
- Manage tenancy issues and rent inquiries, ensuring clear communication and resolution of any arrears.
- Schedule appointments for surveyors, housing/income officers, and contractors.
- Follow up on complex inquiries to ensure high standards of resolution.
- Adhere to assigned rotas, scheduled timescales, and break times to maintain service levels.
- Perform necessary administrative tasks related to customer contact resolutions.
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Customer Contact Advisor
1 week ago
Eastleigh, Hampshire, United Kingdom Service Care Solutions - Housing Full timeJob Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per WeekType: Temporary OngoingLocation: Eastleigh, SO50Start Date: ASAPJoin our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various...
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Customer Contact Advisor
2 weeks ago
Eastleigh, United Kingdom Service Care Solutions Full timeJob Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAP Join our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by...
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Customer Contact Advisor
2 weeks ago
Eastleigh, United Kingdom Service Care Solutions Full timeJob Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per WeekType: Temporary OngoingLocation: Eastleigh, SO50Start Date: ASAPJoin our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various...
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Customer Contact Advisor
1 week ago
Eastleigh, United Kingdom Service Care Solutions Full timeJob Title: Customer Contact Advisor Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. Salary: £14.43 PAYE Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAPJoin our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of...
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Customer Contact Advisor
2 weeks ago
Eastleigh, United Kingdom Service Care Solutions - Housing Full timeJob Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per WeekType: Temporary OngoingLocation: Eastleigh, SO50Start Date: ASAPJoin our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various...
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Customer Contact Advisor
1 week ago
Eastleigh, Hampshire, United Kingdom Service Care Solutions Full timeJob Title: Customer Contact Advisor Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. Salary: £14.43 PAYE Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAPJoin our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of...
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Customer Contact Advisor
2 weeks ago
Eastleigh, United Kingdom Abri Group Full time**About us** We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford. We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty,...
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Customer Contact Advisor
4 weeks ago
Eastleigh, United Kingdom Countryside Properties Full timeSalary 27,755.35 Working hours per week 37 Location Eastleigh Your new role No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle. Whether you're speaking to customers over the phone,...
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Customer Contact Advisor
3 weeks ago
Eastleigh, United Kingdom Countryside Properties Full timeSalary 27,755.35 Working hours per week 37 Location Eastleigh Your new role No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle. Whether you're speaking to customers over the phone,...
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Customer Contact Advisor
4 weeks ago
Eastleigh, Hampshire, United Kingdom Countryside Properties Full timeSalary 27,755.35Working hours per week 37Location EastleighYour new role No customer contact experience? No problem We'll provide you with all the training and ongoing support you'll need to make sure you're equipped to deal with the customer queries you'll handle.Whether you're speaking to customers over the phone, through webchat or by...
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Customer Contact Advisor
3 weeks ago
Eastleigh, Hampshire, United Kingdom Countryside Properties Full timeSalary 27,755.35Working hours per week 37Location EastleighYour new role No customer contact experience? No problem We'll provide you with all the training and ongoing support you'll need to make sure you're equipped to deal with the customer queries you'll handle.Whether you're speaking to customers over the phone, through webchat or by...
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Customer Contact Advisor
1 month ago
Eastleigh, United Kingdom Abri Full timeNo customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle.Whether you're speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be...
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Customer Contact Advisor
2 weeks ago
Eastleigh, United Kingdom Abri Full timeNo customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle.Whether you're speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be...
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Customer Contact Advisor
3 weeks ago
Eastleigh, United Kingdom Abri Full timeNo customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle. All we ask is that you... - Be a true customer champion, going the extra mile each and every time - Love a challenge and smashing targets - Be a problem...
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Customer Contact Advisor
3 weeks ago
Eastleigh, United Kingdom Abri Full timeNo customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle. All we ask is that you... - Be a true customer champion, going the extra mile each and every time - Love a challenge and smashing targets - Be a problem...
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Customer Service Advisor
3 weeks ago
Eastleigh, United Kingdom Reed Business Support Full timeWe are assisting our clients search for a **Customer Service Advisor** to join their team in Eastleigh. The role is a temporary 6 month contract and they are looking for people to start with them full time ASAP. The role will be office based. **Job Role;** The role of the Customer Service Advisor is to provide an excellent and suitable customer service to...
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Customer Service Advisor
1 week ago
Eastleigh, Hampshire, United Kingdom Reed Business Support Full timeWe are assisting our clients search for a Customer Service Advisor to join their team in Eastleigh. The role is a temporary 6 month contract and they are looking for people to start with them full time ASAP. The role will be office based.Job Role;The role of the Customer Service Advisor is to provide an excellent and suitable customer service to our...
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Customer Service Advisor
3 weeks ago
Eastleigh, United Kingdom Service Care Full time**Job Title: Customer Service Advisor** **Basis: Temp Ongoing** **Hours: 37 Hours** **Work Pattern: Mon - Fri 08:30am - 5:00pm** **Type: Full-time** **Location: Eastleigh - SO50** The role of the Customer Service Centre (CSC) Advisor is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a...
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Customer Service Advisor
4 weeks ago
Eastleigh, United Kingdom Reed Business Support Full timeReed Business Support are assisting their clients search for **Customer Service Advisors** to join the team based in Eastleigh. The role is hybrid, with your week being split 60% (3 days) working remotely/from home and 40% (2 days) in the officein Eastleigh. They are happy to look at full time or part time, with a minimum of 28 hours per week. The role is...
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Customer Service Advisor
7 days ago
Eastleigh, Hampshire, United Kingdom Reed Business Support Full timeReed Business Support are assisting their clients search for Customer Service Advisors to join the team based in Eastleigh. The role is hybrid, with your week being split 60% (3 days) working remotely/from home and 40% (2 days) in the officein Eastleigh. They are happy to look at full time or part time, with a minimum of 28 hours per week. The role is...