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Customer Service Advisor

4 months ago

Eastleigh, United Kingdom Reed Business Support Full time

We are assisting our clients search for a **Customer Service Advisor** to join their team in Eastleigh. The role is a temporary 6 month contract and they are looking for people to start with them full time ASAP. The role will be office based.

**Job Role;**
The role of the Customer Service Advisor is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customersand to promote services along with a professional image of the company.
The Customer Service Advisor is responsible for ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered.
**Skills required;**
- Previous call centre experience or similar front line service experience.
- Proven evidence of meeting contact handling targets.
- Evidence of customer service soft skills including empathy and taking ownership.
- Ability to adhere to scheduled timescales/rota.