Technical Support Officer

6 months ago

Reading, United Kingdom Reading Borough Council Full time

Job description

Our team manages a significant portfolio of residential property, and our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. We’re working hard to improve disadvantaged areas and enhance people’s lives across the Borough, including a carbon neutral strategy.

**About **the role**
- To work as part of an operational team to ensure that the service is compliant with all relevant regulations, policies and procedures.
- To report on contracts performance levels in uploading completions of works and certification where required and highlight areas of concern.
- To update and maintain spreadsheets, databases and other records as may be necessary to allow for accurate monitoring and reporting.
- To work and liaise with colleagues and suppliers to collect, collate, and record, data, in an efficient and professional manner, being able to demonstrate considerable tact and diplomacy where required.
- To be tenacious and robust is tracking down missing data to ensure that records are complete and accurate.
- To provide efficient admin and technical support for the Mechanical and Electrical Engineering services Team and on occasion associated teams.
- To create, update and maintain written files and records; maintain and control the filing systems in place.
- Processing of Purchase Orders, Job Orders and invoices for good and services as may be required to allow progress of Mechanical and Engineering Services Works.
- To proof-read documents often of a technical nature.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
**Work Together as one team** - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

**Drive Efficiency** - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

**Be Ambitious** - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way

**Make a Difference to Reading** - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

**About you**
- Have good organisational skills and demonstrate a strong attention to detail.
- Excellent customer care skills, which include a proven ability and understanding of communications at all levels.
- Administrative Skills - it is essential that the person can extract, record and present detailed information accurately and methodically from a variety of sources
- Keyboard skills - it is essential that the person can input text and numerical data accurately. Touch typing is not essential.
- Ability to set up spreadsheets and produce graph and charts.
- Ability to draft letters and correspondence for a range of audiences.
- Able to deal effectively with complaints and difficult situations in a diplomatic but assertive manner. The person shall be able to compose stage 1 complaints in a written
format.

We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working in central Reading and homeworking according to the needs of the Service.

**Our offer**

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

**Closing Dat

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