Part Time Telephone Administrator

3 months ago

Kingston upon Thames, United Kingdom Carlton Recruitment Full time

**Mon - Fri Hours 10 - 2 (negotiable)**

To essentially facilitate the Telephone Friendship Service to ensure person-centred, high-quality connections are made between volunteers and people receiving their calls.

**Benefits**:

- Laptop/phone supplied

**Key responsibilities for the Telephone Administrator**
- Coordinate a telephone friendship service, supporting our beneficiaries in the community.
- Ensure beneficiaries and volunteers are adequately safeguarded.
- Match volunteers with beneficiaries, taking into consideration hobbies, interests, and availability.
- Identify new opportunities to increase the organisations telephone friendship service and to ensure sustainability.
- Monitor and evaluate the project with case studies to ensure satisfaction and outcomes are being met.
- Be responsible for ensuring all person-identifiable information is stored and/or disposed of appropriately, that information governance and confidentiality procedures are adhered to.
- Play an active role in the recruitment, retention, training and development of volunteers.
- To actively promote the concept of Equality of Opportunity in all day-to-day activities
- The post requires a high degree of confidentiality.
- To promote and deliver the highest standards of care, respect and support to day care members, residents, colleagues and others

**Personal requirements for the telephone Administrator**
- DBS check will be taken
- Solid organisational and planning skills and the ability to work steadily.
- Relationship-building skills
- Team player
- Experience of data entry to a high level of accuracy and attention to detail
- Excellent oral communication skills
- An emphathetic telephone manner and excellent customer service skills
- Understanding of the issues facing older people
- Commitment to promoting equality and valuing diversity in practice
- Knowledge of safeguarding and data protection issues

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