Senior Social Media Response Specialist

2 weeks ago


Manchester, United Kingdom Adecco Full time

This is a fully remote role, 40 hours per week.

**2 shift patterns**:
Friday, Saturday, Sunday, Monday, Tuesday (6am-2pm UK)

Wednesday, Thursday, Friday, Saturday, Sunday (7am-3pm UK)

**The Client**

Our mission is to ensure all users have a seamless customer care experience, while also protecting our reputation. To do this, we are building a new team called the Social Brand Reputation Team. They will sit under Global Community Operations on the Social Media Operations Response Team (SORT), but they will be closely tied to Global Marketing and Crisis Communications.

**This role will have two main objectives**:

- Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams
- Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media

**What you'll do**
- Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via our social media tool, Sprinklr, as well as occasionally natively monitoring platforms
- Understand the full spectrum of our customer care policies and processes
- Liaison with Marketing and Comms on replies to influencer and viral posts
- Manage key stakeholder conversations with senior level global leadership
- Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liaising with policy, etc.
- Work with stakeholders and varied policies across the world, but specifically in the US and UK
- Potential to be on-call

To speak to a recruitment expert please contact Alex McCann



  • Manchester, United Kingdom Sentient Talent Full time

    **Social Media Specialist** **Manchester (Hybrid - 1/2 days in the office)** We are looking for a data driven Social Media specialist to join this leading tech company in Manchester. They are a dynamic and fast-growing organisation, with a strong focus on creativity, innovation, and teamwork. In this role, you will be responsiblefor driving their online...


  • Manchester, United Kingdom BeTechnology Group Full time

    As a Social Media Marketing Specialist, you will be responsible for leveraging social media platforms to increase brand awareness, engage with our audience, and drive B2C sales. You will work closely with our operationaly team to develop & execute social media strategies that align with our business goals. Develop and implement social media strategies to...

  • Social Media Specialist

    Found in: Talent UK C2 - 2 weeks ago


    Manchester, United Kingdom Embryo Ltd. Full time

    Hey there! Ready to join a team where yourcreativity can truly shine Embryo a leading searchfirst marketingagency in Manchester is on the hunt for a Social Media Specialist.Were all about driving business growth and achieving major goalsthrough awardwinning integrated campaigns. As part of our teamyoull get to work in an environment that values...


  • Manchester, United Kingdom boohoo.com Full time

    **The role**: The Senior Social Media Executive will be responsible for the overall growth and engagement of the boohoo social channels with a particular focus on TikTok and IG. The role works closely with brand, influencer, and PR teams to build best-in-class social campaigns and activations. The primary focus of this integral social media role is to...


  • Manchester, United Kingdom boohoo group Full time

    **The role** The Senior Social Media Executive will be responsible for the overall growth and engagement of the boohoo social channels with a particular focus on TikTok and IG. The role works closely with brand, influencer, and PR teams to build best-in-class social campaigns and activations. The primary focus of this integral social media role is to...


  • Salford, Greater Manchester, United Kingdom Rick Shiels Media LTD Full time

    Job Description ROLE DESCRIPTION Location: Manchester, UK (Onsight) Employment Type: Full-time Closing Date: April 12, 2024 ABOUT RICK SHIELS MEDIA: Rick Shiels Media is one of the world’s most influential and fastest growing golf media brands, reaching over 120 million people a month around the world. Through unique content that aims to excite,...


  • Manchester, United Kingdom Caramel Talent Limited Full time

    **Overview** Rare opportunity to join a company who are a game-changer, having developed their own SaaS product for HR and a certified Great Place to Work. Their intuitive and new software makes the working world a safer and fairer place for all. Due to phenomenal growth,the already established marketing team of 4 are looking for another person to join...


  • Manchester, United Kingdom Corbenyah Limited Full time

    Our portfolio includes investments in: Health & Leisure, Sustainability and Commercial Property Development Sitting within our Core Team at Head Office (Lytham St Annes), and working directly with the Marketing Team, our new Social Media Manager will be responsible for creating and executing the Social Media Strategy for all brands within the Corbenyah...


  • Manchester, United Kingdom Wodehouse Direct Ltd Full time

    Wodehouse Direct is looking for an experienced part time Social Media Coordinator to join our well-respected design team situated close to Media City, Manchester. **About Us**: Wodehouse is a well-established, design & marketing agency that sets the bar high. We work across a wide portfolio of clients. Specialists in print and high volumne Direct mail and...


  • Manchester, United Kingdom Great Jobs UK Limited Full time

    One of our clients in Manchester are looking for a Social Media Manager to join their expanding team. DUTIES Working in this fast-paced position, you’ll be responsible for their social media, /blogger/influencer programme, with your finger closely on the pulse of fashion and emerging digital trends. Working collaboratively with their Directors and Head...


  • Manchester, United Kingdom Alex James Digital Full time

    Our client are a fast growth business. Do you live and breathe social media and content? Our client is seeking an energetic and creative mind to grow their brand online. You will be responsible for all content including videography and photography, both digital and offline. We are looking forsomeone who is excited by the idea of innovating with content to...


  • Manchester, United Kingdom boohoo group Full time

    We are seeking a detail-oriented and enthusiastic Social Media Assistant to join our dynamic team. In this role as Social Assistant, you will play a vital role in supporting our social media efforts and ensuring the smooth execution of our online campaigns. Your primary goal will be to enhance our brand presence, attract and engage our target audience, and...

  • Social Media Manager

    3 weeks ago


    Manchester, United Kingdom Corbenyah Limited Full time

    Job Description About Us: We believe that life’s greatest privilege is the opportunity to create. Beyond simply investing, we passionately seek to build and operate businesses that inspire. Our portfolio includes investments in: Health & Leisure, Sustainability and Commercial Property Development About The Role: Sitting within our Core Team at Head...


  • Manchester, United Kingdom Douglas Scott Legal Recruitment Full time

    Social Media and content manager Leading Law firm Manchester Hybrid A leading, top100 law firm are seeking a proactive Social Media & Content Manager to join their dynamic Marketing team. This role offers a unique opportunity to elevate their social channels and create engaging content collaboratively within the firm. You will work closely with the...

  • Head Of Social Media

    Found in: beBee S GB - 2 weeks ago


    Manchester, United Kingdom Zealous Agency Full time

    Zealous Agency is partnering with a leading, energetic integrated marketing agency, based in Manchester, where creativity and excellence is at the forefront of everything they do.Apply fast, check the full description by scrolling below to find out the full requirements for this role.Due to their amplifying growth, they are looking for a Head of Social Media...

  • Social Media and Content Manager

    Found in: beBee S GB - 2 weeks ago


    Manchester, United Kingdom The Recruitment Co Full time

    Job Title: Social Media and Content Manager Location: Manchester City Centre Salary: Competitive (DOE) Are you a candidate who has experience of managing a range of social media channels? Do you have direct experience across paid social campaigns and producing your own content and videos? The Recruitment Co. are currently recruiting for one...

  • Head Of Social Media

    Found in: beBee jobs GB - 1 week ago


    Manchester, United Kingdom Zealous Agency Full time

    Zealous Agency is partnering with a leading, energetic integrated marketing agency, based in Manchester, where creativity and excellence is at the forefront of everything they do.Apply fast, check the full description by scrolling below to find out the full requirements for this role.Due to their amplifying growth, they are looking for a Head of Social Media...

  • Head Of Social Media

    3 weeks ago


    Manchester, United Kingdom Zealous Agency Full time

    Zealous Agency is partnering with a leading, energetic integrated marketing agency, based in Manchester , where creativity and excellence is at the forefront of everything they do. Due to their amplifying growth, they are looking for a Head of Social Media / Social Media Director , with electric ambition and drive to match their own! They have...

  • Head of Social Media

    Found in: Talent UK C2 - 2 weeks ago


    Manchester, United Kingdom Zealous Agency Full time

    Zealous Agency is partnering with a leading, energetic integrated marketing agency, based in Manchester, where creativity and excellence is at the forefront of everything they do.‍Due to their amplifying growth, they are looking for a Head of Social Media / Social Media Director, with electric ambition and drive to match their own!‍They have skillsets...

  • Social Media and Content Manager

    Found in: Whatjobs ES C2 - 1 week ago


    Manchester, United Kingdom The Recruitment Co Full time

    Job Title:Social Media and Content Manager Location:Manchester City Centre Salary:Competitive (DOE)Are you a candidate who has experience of managing a range of social media channels? Do you have direct experience across paid social campaigns and producing your own content and videos? The Recruitment Co. are currently recruiting for one of our key clients in...