Customer Services
5 months ago
**Here at Owens Group we are looking for an enthusiastic & conscientious person to join our Customer Services team based in Carrington.**
Shift Patterns Available - Monday - Friday.
**_
Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"_**
**Key Accountabilities**
- Carry out tasks largely unsupervised to cost and quality standards.
- Plan ahead - tasks and resources
- Liaise with internal/external customers to resolve problems.
- Collect, analyse, and distribute information/data.
- Provide professional/specialist advice both internally and externally.
- Developing relationships with external customers, suppliers.
- Specify and ensure levels of support service are in place.
- Prioritise and co-ordinate workloads
**Specific Qualifications/ Job Training**
GCSE/NVQ standard. Experience of working at a similar level.
**Specific Experience**
Traffic management
Problem solving/logical thinking
Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.
**Specific Skills**
Computer skills - Excel
Good communication skills, interaction at all levels internal and external.
Geographical knowledge
Team player with a flexible "Can-Do" attitude
**Company/Industry Knowledge**
Distribution/Logistics/Supply Chain Environment
**Specific Key Accountabilities**
1. Ability to develop on-going rapport and develop strong professional relationships with customers as well as colleagues.
2. Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.
3. Be the point of contact for all customer enquiries.
4. Adhere to customer services procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.
6. Provide help and advice to customers using organisations products and services.
7. Process any returns correctly, obtaining photographs/paperwork of shot loads - adjusting systems and communicating as required.
8. Compiling and monitoring of customers reports.
9. Ensure all collections and deliveries have been booked and confirmed correctly, especially outside of working hours.
10. Updated internal systems with delivery information as well as failure and discrepancy logs.
11. Support the wider Customer Services Team during busy periods.
**THIS ROLE IS NEITHER EXHAUSTIVE NOR EXCLUSIVE AND MAY BE REVIEWED IN THE FUTURE DEPENDING UPON OPERATIONAL REQUIREMENTS AND STAFFING LEVELS
-
Customer Service Administrator
5 months ago
Carrington, United Kingdom TLP Recruitment Full time**Customer Service Administrator** Carrington £17,500 - £20,000 plus 10% bonus and benefits 59724AM Great opportunity to join a growing business and be part of the customer service team where you will be dealing with inbound inquiries from customers relating to the sales order service. You will be expected to deal with the sales administration for all...
-
Customer Service Administrator
5 months ago
Carrington, United Kingdom TLP Recruitment Full time**Customer Service Administrator** Carrington Up to £25,000 plus 10% bonus and benefits Full time and part time opportunities available Great opportunity to join a growing business and be part of the customer service team where you will be dealing with inbound inquiries from customers relating to the sales order service. You will be expected to deal...
-
Customer Service Administrator
5 months ago
Carrington, United Kingdom NJR Recruitment Full time**Sales Administrator - French Speaking** **£25,000 + Benefits** **Carrington - Office Based** **Global business that can offer excellent career progression** Our client is a highly respected manufacturer of packaging now have an exciting opportunity for a French (plus ideally Spanish) speaking to join their team in Carrington. **Responsibilities** -...
-
Workshop Mechanic
5 months ago
Carrington, United Kingdom TIP Trailer Services Full timeSalary package - up to 50k OTE **Full job description** **Purpose**: To maintain and repair to a measured quality standard, the Heavy Goods trailers of the TIP Group assets (primarily trailers) and its customers own assets at customers sites/VMU’s/TIP workshops or roadside. **Opportunities we offer** If you are looking to work in an environment where...
-
Driver
5 months ago
Carrington, United Kingdom TIP Trailer Services Full time**Driver** Carrington shunter driving. **Purpose**: To move trailers safely around the yard and into our workshop. Ideally hold a class 1 licence but not essential, Also a stacker truck licence to load concrete blocks onto trailers for mot purposes. Brake test trailers using our rolling road equipment. **Opportunities we offer** If you are looking to...
-
Cleaner
5 months ago
Carrington, United Kingdom Churchill Contract Services Full timeHourly Rate: £12.00 br /> > Contact Andria Devonport 07805588661 cover cleaner required 2 hours per day Mon-Fri 6am to 8am Hourly Rate: £12.00 ph Our brands are trusted by thousands of organisations across the UK to clean, secure and enhance workplaces, education environments, public transport, leisure destinations, open spaces and the critical links...
-
Sales Order Administrator
5 months ago
Carrington, United Kingdom TLP Recruitment Full time**Sales Order Administrator** Carrington Up to £25,000 plus 10% bonus and benefits 59724AM Great opportunity to join a growing business and be part of the customer service team where you will be dealing with inbound inquiries from customers relating to the sales order service. You will be expected to deal with the sales administration for all...
-
Transport Administrator
7 days ago
Carrington, United Kingdom Owens Group Full timeHere at Owens Group we are looking for an enthusiastic & conscientious person to join our Customer Services/Planning team based in Carrington.Shift Patterns Available - Monday - Friday.Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the...
-
Hgv Class 1 Tramper
5 months ago
Carrington, United Kingdom Owens Group Full timeOwens Group are looking for an enthusiastic & conscientious HGV Class 1 trampers for our Carrington operation working a Wednesday to Sunday shift pattern. Additional hours/shifts will be available if required. **Mon-Fri DAYS £13.50 per hour** **Weekend DAYS £15.00 Weekend** **Night Out Rate £25.00** - A valid HGV Class 1 licence (minor points...
-
Hgv Class 1 Tramper
5 months ago
Carrington, United Kingdom Owens Group Full timeOwens Group are looking for an enthusiastic & conscientious HGV Class 1 trampers for our Carrington operation for a Friday to Tuesday shift pattern. Additional hours/shifts will be available if required. **WEEKDAYS £13.50 per hour** **WEEKENDS £15.00 per hour** **NIGHTS OUT £25.00** - A valid HGV Class 1 licence (minor points considered, no more than...
-
Hgv Class 1 Tramper
5 months ago
Carrington, United Kingdom Owens Group Full timeOwens Group are looking for an enthusiastic & conscientious HGV Class 1 trampers for our Carrington operation working a Tuesday to Saturday shift pattern. Additional hours/shifts will be available if required. **Mon-Fri DAYS £13.50 per hour** **Weekend DAYS £15.00 Weekend** **Night Out Rate £25.00** - A valid HGV Class 1 licence (minor points...
-
Freight Forwarding Professional
3 weeks ago
Carrington, United Kingdom Scan Europe Logistics Ltd Full timeJob SummaryWe are seeking a skilled Freight Forwarding Specialist to join our team at Scan Europe Logistics Ltd. As a key member of our logistics team, you will be responsible for coordinating the movement of goods from origin to destination, ensuring timely and efficient delivery.About the RoleThis is a full-time, permanent position, working Monday to...
-
Freight Forwarder Specialist
3 days ago
Carrington, United Kingdom Scan Europe Logistics Ltd Full timeAt Scan Europe Logistics Ltd, we are seeking a highly skilled Freight Forwarder to join our team. As a key member of our logistics department, you will play a vital role in ensuring the smooth transportation of goods across the globe.This is a full-time, permanent contract with a competitive salary ranging from £25,000 to £35,000 per annum, depending on...
-
Barista
5 months ago
Carrington, United Kingdom Gather & Gather UK Full time**Barista**: £11.00 per hour **Carrington**: At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Barista at Saica Paper UK, M31...
-
Barista
5 months ago
Carrington, United Kingdom Gather & Gather Full time£11.00 per hour **Carrington**: At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Barista at Saica Paper UK, M31 4QN. **Location:...
-
Transport Administrator
5 months ago
Carrington, United Kingdom Menzies Distribution Full timeDepot Administrator Menzies Distribution are looking for an enthusiastic Depot Administrator to support our team based in Carrington. The purpose of this role is to provide general administrative and logístical support services for the overall efficient running of the depot. The position provides key information and support to the management team and will...
-
Transport Planner
5 months ago
Carrington, United Kingdom Menzies Distribution Full timeMenzies Distribution are currently recruitign for a Transport Planner to join our team in Carrington. **Full-time, permanent** **Carrington, M31** **£29080.54 P/A** **Monday 4am-1pm & Tuesday to Friday 5am-2pm** Transport Planner Duties: - Ability to prioritise work load and deal with a demanding transport plan, planning for multiple customers -...
-
Transport Planner
5 months ago
Carrington, United Kingdom Menzies Distribution Full timeMenzies Distribution are currently recruiting for a Transport Planner to join our team in Carrington, Greaater Manchester, M31. The Details - Full-time, 1 Year Fixed term contract - rotating shifts - Salary: £29,080.54 Per Annum - Location: Carrington, M31 - Shift Pattern: 2 weeks on Shift 1: Monday to Friday 05:00-14:00 then 2 weeks on Shift 2: Monday to...
-
Operations Support Administrator
5 months ago
Carrington, United Kingdom Air Products Full timeThe Operations and Plant Support Administrator position will provide a central support to all areas of the UKI Industrial Gases Operations Business primarily but not limited to administrative support for both the Plant & Distribution at Carrington. The administrative tasks are varied to include working as a part of a team to manage purchasing requests &...
-
Transport Administrator
3 weeks ago
Carrington, United Kingdom Menzies Distribution Limited Full timeTransport AdministratorMenzies Distribution Solutions are looking for an enthusiastic Transport Administrator to support our team based in Carrington. The purpose of this role is to provide general administrative and logistical support services for the overall efficient running of the depot. The Details:Salary: £27k-£32k Per Annum (Dependent on...