Apprenticeship Parts Advisor

6 months ago


Ely, United Kingdom Volvo Truck and Bus South & East Full time

**Apprentice CSR**

**Salary up to £21,000 p.a.**

**Volvo Truck and Bus - Ely**

Lancaster Way Business Park, 8 Lancaster Way, Ely CB6 3NX

Monday to Friday 0900hrs to 1700hrs

Be trained to a high level of morale and focus to ensure the highest possible levels of efficiency, quality of workmanship and production finish in order to sustain growth in customer confidence in the service provided by the Dealer point.

Job Title: Customer Service Apprentice

**CSR Apprenticeship - Ely**

**Up to £21,000 p.a.**

**Monday to Friday 0900hrs to 1700hrs**

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

**What you will do**

Joining a dealer point where the repair and maintenance of trucks takes place. A CSR apprentice over a two year period, you will be responsible for working towards being the key point of contact for the customer, keeping them updated through each stage of the Volvo service process.

With training you will be responsible for:

- Be a customer contact and point of reference for the Dealerpoint
- Confirm and plan details of planned visits with customers in advance
- Load Workshop schedule to maximise capacity utilisation
- Maintain customer contact information in workshop planner
- Ensure all MOT appointments are planned and communicated to customers and VOSA
- Manage bookings for courtesy cars
- Produce and explain invoice to customer at point of vehicle collection

**Who are you?**

We require you to have Level 4 or above in Math and English/functional skills level 2
- you enjoy working in a fast paced environment
- have attend to detail
- willing to learn, develop and contribute to the role/team
- proactive and adaptable

**What’s in it for you?**

Benefits working with Volvo Group include:

- 25 days holiday + bank holidays
- Company pension
- Healthcare plan with access to dental insurance
- Cycle to work scheme
- Referral bonus scheme
- Many benefits for yourself and family within High St Retailers, travel, gym memberships, Theme park days +++++

**Who we are and what we believe in**

At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

**Job Types**: Full-time, Apprenticeship

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- What are your grades/predicted grades in English and Maths

Work Location: In person

Reference ID: csr app


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