Call Centre Administrator

2 weeks ago


Norwich, United Kingdom Reed Business Support Full time

NHS Call Handler

Location: Norwich, NR6

Duration : On-going temporary role to possible permanent

NHS Band 2

Full-time variable shift pattern between 0800 - 2300 Monday - Sunday

The role of a Call Handler is to provide basic and accurate assistance and call handling service, inputting the demographics and necessary detail into the bespoke software. Ensuring that calls are dispatched appropriately to the relevant on call person,keeping track of mobile units and ensuring that cases are passed to them in a timely manner. Follow all protocols as laid down by the customers. The position requires interaction not only with the public but with other healthcare professionals, emergency servicesand community organisations.

Role:
The role of the Call Handler will be to answer operational calls that come into the contact centre.

Provide accurate assistance over the telephone using the appropriate software/triaging tools. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations.

The call centre has a 24 hour function and it is a requirement of the job that call handlers (whole time, part time or bank staff) will be available to work weekend and bank holidays, including Christmas Day and Easter, in accordance with allocated rosteredduties. The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services.

If you or someone you know is interested in this opportunity, please send your most up do date CV to jo.p


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