Customer Officer

4 weeks ago

Lawrence Hill, United Kingdom Planning Inspectorate Full time

**Details**:
**Reference number**:

- 274870**Salary**:

- £26,586 - £28,064**Job grade**:

- Executive Officer**Contract type**:

- Fixed Term**Length of employment**:

- Post 1 - Until 31 December 2024. Post 2 - Until 31 January 2024**Business area**:

- PINS - Strategy**Type of role**:

- Administration / Corporate Support
- Analytical
- Quality**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, South West England, BS1 6PNAbout the job

**Job summary**:
We are looking for motivated individuals who enjoy interacting with internal and external customers, have a keen eye for detail, and can get to the facts fast.

One of our four core values is ‘customer-focus’. This is directly reflected in our primary ‘customer’ strategy, our commitment to deliver a great service to a wide variety of customers.

Our customer team plays a vital and exciting role in the delivery of front-line service to our customer.

If you are customer-focused with a passion for delivering a first-class customer service, then this is a great opportunity for you to join a busy, tight-knit, and supportive customer team

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please see the information pack attached

**Job description**:
You will be the face of the Inspectorate for many of our customers, who are mostly Local Planning Authorities, appellants, planning agents, interested parties and members of the public. You will work within a small, supportive team to produce accurate and comprehensive replies to complaints and queries, as well as handling sensitive data responsibly and answering requests for information in compliance with legislative requirements.

**Hybrid working**

All of our office-based roles are contractually located at Temple Quay House in Bristol. Most of our roles are able to work in a hybrid manner and you will be expected to attend Temple Quay House at least 12 days a year. Depending on your role, you may be required to attend more often than 12 days a year either permanently or temporarily to ensure we deliver our services in the most efficient and effective way for our customers. Please do contact us on

**Person specification**:
**Essential Criteria**
- Excellent written and verbal communication skills.
- Experience of working in a service delivery or customer-focused role.
- Ability to organise, prioritise and manage a diverse caseload, meeting deadlines and targets.
- Working effectively both individually and as part of a team.
- Analytical and investigative skills

**Desirable Criteria**
- Experience of communicating with a range of internal and external stakeholders
- Experience in handling Freedom of Information and Subject Access Requests or willingness to undertake relevant training.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
- A working culture which encourages inclusion and diversity.
- 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.
- Generous family friendly policies.
- Fast and modern IT kit which utilises Microsoft Office 10 and O365, enabling seamless working from home and collaboration across teams.

For full information see our Benefits information pack.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**Application**

**Interview**

If you are shortlisted, you will:

- Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role
- Interviews will be a blend of behaviour and strength questions

**Other Information**

**Shortlist Date: w/c 27 March 2023**

**Interview Date: w/c 17 April 2023**

The Planning Inspectorate is committed to finding the right person for the job. We recruit using Success Profiles and consider the criteria you will need to demonstrate to be successful for the role, by doing this we are pushing up performance, diversifying our workforce and creating an inclusive culture.

**ID and Documents**

**Disability Confident Interview scheme**

To

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