Casework Officer

3 weeks ago

Lawrence Hill, United Kingdom Planning Inspectorate Full time

**Details**:
**Reference number**:

- 303346**Salary**:

- £22,819 - £23,253- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent
- Fixed Term**Length of employment**:

- 4 x Permanent, 9 x Fixed Term for 12months (with possible extension),**Business area**:

- PINS - Operations**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Part-time, Compressed Hours**Number of jobs available**:

- 13Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, South West England, BS1 6PNAbout the job

**Job summary**:
These Casework Officer roles are within the appeals service business area of The Planning Inspectorate. You would play a critical role in the processing of planning appeals concerning both new development proposals and appeals made against enforcement notices issued in respect of alleged breaches of planning control, making sure that the appeals are processed effectively and efficiently.

The work we do has a significant impact on people’s lives, communities and the economy and this is a fantastic opportunity to be part of that process. We deliver around 20,000 appeal cases each year. You would have the opportunity to gain experience and knowledge of the planning appeals service from the very start of the process right through to the final decisions, working closely with the customers, Inspectors and stakeholders along the way.

As well as managing your own caseload of appeals, you will also be working with your team and team leaders to ensure that we are able to deliver all our casework to quality, time, and cost expectations.

These roles can provide an excellent foundation for career progression in both The Planning Inspectorate and the wider Civil Service generally - our own Chief Executive Officer is testament to that having started his career at Administrative Officer (AO) level himself.

If you have excellent administration and communication skills and like to make a difference in a customer focussed role, then we have a job for you. We have both permanent and fixed term roles available.

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please see the information pack attached. You can also view our careers page at Civil Service Careers

**Job description**:
We are looking for enthusiastic, motivated and organised individuals with excellent customer service skills. You will be passionate about putting people at the heart of your work and making sure that we are delivering a high-quality and customer-focussed service. You will be able to work to deadlines and manage your own workload as well as being a good team-player.

You should be someone who will support the drive for continuous improvement by constructively challenging processes, working flexibly, and being receptive to change. You will also be computer literate with experience of using Outlook, Word and Excel and be able to adapt to new technology and business procedures.

We are looking for individuals who pro-actively help others and provides constructive feedback. You will be willing to undertake regular learning and development opportunities. You will work closely with our Inspectors and other colleagues within the Inspectorate and be able to build effective working relationships.

On a day-to-day basis, you will be responsible for managing your own caseload of appeals that will follow various stages, liaising with Inspectors and stakeholders both verbally and in writing as well as maintaining databases. You will also be working with your team and team leaders to help deliver casework to quality, time and cost expectations.

In return The Planning Inspectorate will provide you with an exciting and varied career and as investors in people give you access to a variety of learning opportunities and experiences.

**Hybrid working**

**Person specification**:
**Essential Criteria**
- Excellent administrative skills and good organisation.
- Ability to manage a busy and varied caseload and manage conflicting priorities.
- Commitment to learn and develop.
- Experience of working flexibly within a team.
- Confident in customer service skills.
- Ability to problem solve with a good eye for detail.
- Ability to prioritise and manage your own time.
- IT literate and confident in using Microsoft Office especially outlook, word and excel.
- Good standard of communication skills (written and oral)
- Proactive and positive approach.

**Behaviours**:
We'll assess you against these beha

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