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Customer Service

4 months ago

Bridgwater, United Kingdom Office Angels Full time

**JOB TITLE**:Customer Service & Export Administrator

**LOCATION**:Bridgwater, Somerset

**SALARY**: Circa £26,000- £28,000PA DOE

**HOURS**: 8.45am - 5.15pm, Monday to Friday

**BENEFITS**: 22 days holiday, plus Bank Holidays, Pension Scheme, Free Parking, Wellness Programmes, Cycle to Work Scheme, Referral Programme, friendly and welcoming team.

**THE COMPANY**: Innovative manufacturing company that is expanding rapidly with ambitious plans for strategic growth.

**THE ROLE**:Based in the customer service team you will be responsible for helping mange customer's requirements efficiently and strive to constantly deliver quality service which meets the customer's expectations. You will be able to buildrapport to understand a customer's needs whilst constantly trying to exceed expectations. The role will involve working with the sales teams to manage the export and transportation of the organisations goods.

**KEY DUTIES**:

- Enter all customer enquiries accurately, with full customer requirements and details, pass information to relevant person.
- Contacting new and existing customers in order to follow up future order requirements, recommendations, introductions, and follow up to leads.
- Liaise with and manage hauliers for shipping products to customers.
- Data handling, entry and reporting using in-house systems, accurately entering stock movements, in and out transactions.
- Support the Sales team by providing customer requested information i.e. quotations, sales literature, technical specifications, or any appropriate certification details needed.
- Liaise with Operations, Planning, Finance, Quality and Sales when handling queries.
- Manage internal processes and customer forecasts as required.
- Deal with customer issues, resolving them or escalating problems to the correct level or appropriate contact.
- Produce invoices and deal with invoice queries to support the accounts team.
- Manage Key accounts as directed.
- Manage internal processes & customer forecasts as required.
- Prepare material product costings as required.
- Accurately maintain specification documents - as required.

**THE PERSON**:
You will be working as part of a small team and so team work and pro-activity are critical. Excellent interpersonal and organisation skills are vital to this role as you will be working in a fast paced environment where relationships, prioritisation andaccuracy are paramount. Prior experience in export or logistics as well as high attention to detail and excellent Excel skills are very important.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.