Customer Service

6 months ago


Bridgwater, United Kingdom Storm Building Products Full time

**Key Responsibilities**:

- Answer all customer enquiries promptly, professionally and in line with company procedures.
- Work with the customer service team to proactively establish efficiencies and drive excellence.
- New order processing, including amendments with upmost attention to detail
- Quote processing
- Adhere to relevant procedures, work instructions and policies.
- Actively strive to exceed departmental goals and objectives.
- Ensure timely escalation of Customer queries and complaints as necessary.
- All administrative duties essential to the efficient running of the Customer Service office.

**Experience, attributes & skills sought**:

- Excellent communication skills, spoken and written
- Proven experience in a customer service environment
- Computer Literacy - Microsoft Office (Word/ Excel)
- Excellent and accurate numeracy skills
- Positive can do attitude
- Ability to work independently and interdependently
- Ability to work under pressure and cope with increased volumes during peak periods within any working day
- Reliable and conscientious
- Ability to multi-task and prioritise efficiently
- A high level of enthusiasm and self-motivation
- A confirmed team player

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Customer Service


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