Groups Admin Executive

5 months ago

London, United Kingdom PPHE Hotel Group Full time

**Department**: Sales

**Job Level**:Team Member

**Job Type**:Full Time

**Hours per week**:40

**Job Reference**:REQ8932

**Date Posted**:23 June

**Administration Executive - Waterloo**

The Groups Admin Executive’s role - reporting to the Senior Groups Sales & Administration Manager is to take full ownership of the management of group blocks once the contract has been signed and the groups have been handed over to the Groups Administration team. Key emphasis will be placed on ensuring the highest level of accuracy is maintained throughout the group’s journey, as well as building a strong relationship with group organisers, clients, and hotel colleagues, to deliver an exceptional level of service to our guests.

**Responsibilities as an Administrator**:

- Ensure the highest standards of business processes are maintained.
- To assist in ensuring all blocks are being correctly built in Opera with the appropriate activities, notes and cut-off dates. Filing system maintenance.
- To ensure that once the signed contract has been received from the GM&E Sales Team, the billing/payment method has been considered.
- To assist with new Group enquiries. To ensure that any Group upselling opportunities are explored at every opportunity i.e. Dinners, porterage and room upselling etc. and that this is being communicated to the relevant departments.
- Ensure the weekly Groups Forecast sheet is completed on the required day
- Manage the business with a people, profit, quality and customer/balanced scorecard approach.
- Ensure all blocks are processed and controlled with accuracy
- To ensure that the Hotel Room Inventory is balanced
- Prioritising workload and managing time effectively, to ensure all tasks are completed within required deadlines and in accordance with PPHE brand standards.
- Ensuring groups are handed over to the Front Desk team.
- Ensure all contracted group blocks, including allocation blocks, are built in Opera.
- To oversee that all PPHE standards are being implemented in accordance with the departmental SOPs
- Communicates effectively with Guests, departments, and clients via written correspondence, phone, technological platforms and face to face.
- Proactively upsells and promotes all hotel outlets (such as upselling, special events & VIP amenities) as well as any related reward programs; Actively & passionately supports in the planning and development of hotel services.
- Engages with colleagues, guests and/OR appropriate departments ensure feel part of the hotel team & encompass PPHE values.
- Demonstrates flexibility and adaptability when assisting and dealing with priorities and people.
- Creates a welcoming atmosphere and personalised service for each individual external and internal guest. Actively contributes to your immediate as well as wider hotel team
- The above description is not to be regarded as exhaustive.

**Benefits for the Group Administrator**:

- ** ** 30 Days of Holiday a year inclusive of bank holidays
- A competitive salary
- Discounts on our hotels
- Free meals from our staff canteen
- Great Learning and development opportunities

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