Sleep Medicine Clerical Administrator

6 days ago

Leigh, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

The Sleep Medicine Department is seeking highly motivated, patient centred individuals to join the team as Clerical Administrators.

As the services first point of contact you will greet patients both over the telephone and in department as well as liaise with a variety of multi-disciplinary professionals.

You will integrate into the established clerical team working both independently and as part of the team in a busy department serving around 4000 long term Continuous Positive Airway Pressure (CPAP) users.

Your day-to-day roles will include answering telephone queries and forwarding messages to appropriately trained staff where required, arranging collection and postal deliveries of CPAP user consumables and supporting the collection of sleep service equipment.

You will keep up to date records of any communication including on our web based Telemonitoring platform. You should have proficient IT skills including Microsoft Excel and be able to undertake a variety of administration duties including photocopying, scanning, filing and booking appointments.

You will assist in the decontamination of returned equipment following appropriate guidelines and using personal protective equipment (PPE) provided as well as maintaining stock levels across the department.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Key results from the job holder
- Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
- Provide an effective clerical service to support the team, including photocopying, data input and posting out of equipment.
- To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
- To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
- Effective liaison with multi-disciplinary team ensuring accurate information is communicated as and when required.
- Deal with walk-in patients to clinic and assist members of the medical and nursing staff with any queries during the course of the clinic.
- Provide outpatient clinic lists and booking summaries for nursing staff.
- Contribute to the ordering of stationary supplies and associated procedures.
- Contribute towards service improvement initiatives to enhance quality of patient care.
- Assist in maintaining equipment and decontaminating in accordance to Infection Control.
- To provide any other duties that may be required relevant to this grade

Communications and Key Working Relationships
- Demonstrate effective communication using the spoken word to influence outcomes
- Demonstrate awareness and sensitivity of patients with hearing difficulties and where patient’s language is not English
- Receive and process telephone messages in accordance with instructions
- Utilise the Trust’s IT resources appropriately and in adherence to policies and procedures
- Maintain accurate, timely and legible records
- Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images

Responsibility for Finance
- To be aware of the need for cost effective use of resources when delivering the servic

Responsibility for Human Resources
- Participate in the PDR process
- Adhere and promote Trust policies, procedures and guidelines
- Ensure Mandatory Training is carried out in accordance to trust polic

Responsibility for Health & Safety
- Have an understanding of health and safety, ethical and legal issues
- Display a professional attitude at all times when dealing with the general public and colleagues alike
- Compliance with the Health & Safety at Work Act 1974 - the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions

Responsibility for Teaching
- Facilitate a supportive learning environment to enable all members of the

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