Banking Customer Service Advisor

6 months ago


Newcastle upon Tyne, United Kingdom Kura Full time

**Benefits**
- Cycle to work scheme
- Employee discount
- Gym membership
- Referral programme

**Salary**:
**Customer Service Advisor - Financial Location: Newcastle - Role is office basedHours: M** **onday - Friday, 8am - 6pm and Saturday, 9am - 5pm. Closed on Bank Holidays. Salary: £11.60 per hour**37.5 hours per week
Who we are: We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

We value diversity in our business and unite our people under our shared values:
Vulnerability: We bring our true selves to work.
Curiosity: We ask questions.
Learning We seek feedback.
Courage: We call it out in the moment.
Accountability: We know it's always down to us. Role Details:Working with customers, you will be their first point of contact with Leeds Building Society. This role is all about delivering exceptional customer service by living the Society’s brand and helping their members.
You will handle both straightforward and complex enquiries for your area of expertise savings, some of which will require great care and sensitivity. You will work **onsite** on the clients site within **Cobalt Business Park, Newcastle, NE27 0QJ.**You will receive full paid training on our systems, products, and call handling.

**This role will involved**
- Handle inbound telephone calls in a friendly, personal and decisive manner.
- Support customers and intermediaries through the Society’s saving products switch(online and phone based).
- Understanding customer needs quickly and efficiently, answering queries.
- Support customers in the opening of new savings accounts through any of the Society’s channels including providing online support.

**Benefits**:

- Pay Advance - Up to £600.
- Referral programme - You can earn up to £500 for each referral.
- Enhanced CSP & Maternity/Paternity Scheme
- Employee Assistance Programme - a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme - Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more

**Requirements**:

- Experience of working in a customer service environment or good understanding of customer facing services.
- Educated to GCSE standard or equivalent (Inc. Maths & English level 4-9) or equivalent.
- Knowledge of UK Savings / Mortgage business is essential.

Next steps:

- Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further.
- Text or WhatsApp 07507601627

**Job Types**: Full-time, Permanent

**Salary**: From £22,620.00 per year

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Newcastle Upon Tyne (required)

Ability to Relocate:

- Newcastle Upon Tyne: Relocate before starting work (required)

Work Location: In person


  • Customer Assistant

    6 months ago


    Newcastle upon Tyne, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Bank and Services Advisor - Newcastle Permanent, 20 Hours Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in...


  • Newcastle upon Tyne, United Kingdom Digby Morgan Full time

    summary - _ newcastle upon tyne, north east_ - _ £13.00 - £17.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1219527 - job details Customer Service Representative / Advisor £13.00 to £17.00 per hour 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative /...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm -** £11.44 to £12.44 an hour.** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided...


  • Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with any...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with...


  • Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time

    **We are looking for Customer Service Agents to work with one of the Biggest Banking Organisation in the UK.** **Customer Service Agents** - You will be office based in Newcastle Upon Tyne city centre **Permanent** - Full Time **Working Hours** Monday to Friday 8am - 8pm Saturday 08:30am - 5:00pm. As a Banking Customer Service Advisor you have our...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor - Newcastle?** **Customer Service Advisor** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve customer queries...


  • Newcastle upon Tyne, United Kingdom ABL 1Touch Full time

    **Customer Service Advisor** **(This is a Maternity cover contract)** Do you have a passion for delivery first class customer service? Want to join a growing company with career progression opportunities? If so, we have an exciting role for you! **What we offer you?** - 28 days holiday (including bank holidays) - Healthcare Cash Plan (including Gym and...


  • Newcastle upon Tyne, United Kingdom Launch Group Full time

    Customer Service Advisor - AA We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. As a Customer Service Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development...


  • Newcastle upon Tyne, United Kingdom Co-wheels Car Club Full time

    **Job title**: Customer Service Advisor (based in Central Newcastle upon Tyne) **Hours**: 38hrs per week **Salary**: Competitive **Holiday entitlement**: 25 days per annum, plus Bank Holidays **Locatio** **Reporting to**:Customer Experience Manager **Background** Co Wheels Car Club is a leading national car club operator that offers a...


  • Newcastle upon Tyne, United Kingdom DXC Technology Full time

    **Job Details**: - Job Title - Customer Services Agent - Salary - up to 23k depending on experience - Location - Cobalt Business Park, Newcastle - Contract - Permanent - Shifts - 6 week shift rotation; Working hours between 8am and 8pm, Monday to Friday and 9am-6pm Sat and Sun At DXC we have a long-established partnership with a Major UK High Street Bank,...


  • Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...


  • Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Service Advisor - Retentions** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 - £23,000 basic + up to £42,000 commission **OTE £63,000 per annum** **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 **Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Service Advisor - Collections** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 - £23,000 per annum + up to £13,400 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Service Advisor*** **Newcastle, NE12 8BU** **Salary**: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus **Working Hours**:37.5 hours per week **Shift Patterns**: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) **Holidays**: 29 days holidays (increases to 31 days...


  • Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service, accept only the best, and...


  • Newcastle upon Tyne, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Newcastle Kingston Park** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preffered for this role** Looking for something new and a varied role? We are looking for a Customer Focused**...