Banking Customer Service Advisor
6 months ago
**Benefits**
- Cycle to work scheme
- Employee discount
- Gym membership
- Referral programme
**Salary**:
**Customer Service Advisor - Financial Location: Newcastle - Role is office basedHours: M** **onday - Friday, 8am - 6pm and Saturday, 9am - 5pm. Closed on Bank Holidays. Salary: £11.60 per hour**37.5 hours per week
Who we are: We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure.
Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.
We value diversity in our business and unite our people under our shared values:
Vulnerability: We bring our true selves to work.
Curiosity: We ask questions.
Learning We seek feedback.
Courage: We call it out in the moment.
Accountability: We know it's always down to us. Role Details:Working with customers, you will be their first point of contact with Leeds Building Society. This role is all about delivering exceptional customer service by living the Society’s brand and helping their members.
You will handle both straightforward and complex enquiries for your area of expertise savings, some of which will require great care and sensitivity. You will work **onsite** on the clients site within **Cobalt Business Park, Newcastle, NE27 0QJ.**You will receive full paid training on our systems, products, and call handling.
**This role will involved**
- Handle inbound telephone calls in a friendly, personal and decisive manner.
- Support customers and intermediaries through the Society’s saving products switch(online and phone based).
- Understanding customer needs quickly and efficiently, answering queries.
- Support customers in the opening of new savings accounts through any of the Society’s channels including providing online support.
**Benefits**:
- Pay Advance - Up to £600.
- Referral programme - You can earn up to £500 for each referral.
- Enhanced CSP & Maternity/Paternity Scheme
- Employee Assistance Programme - a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme - Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more
**Requirements**:
- Experience of working in a customer service environment or good understanding of customer facing services.
- Educated to GCSE standard or equivalent (Inc. Maths & English level 4-9) or equivalent.
- Knowledge of UK Savings / Mortgage business is essential.
Next steps:
- Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further.
- Text or WhatsApp 07507601627
**Job Types**: Full-time, Permanent
**Salary**: From £22,620.00 per year
**Benefits**:
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Newcastle Upon Tyne (required)
Ability to Relocate:
- Newcastle Upon Tyne: Relocate before starting work (required)
Work Location: In person
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