Customer Service Advisor
7 days ago
**An exciting new **Customer Service Advisor **opportunity at DX**
**About Us**
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
**What will it feel like to be part of our team?**
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
**Why DX?**
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.
We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
**Role summary**:
Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
**Key responsibilities**:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
**Benefits**:
- Competitive rates of pay
- Holidays: 20 days + bank holidays
- Pension, Life Assurance, and other additional benefits
- Excellent opportunities for career progression and more
**We look forward to hearing from you
-
Customer Service Advisor
7 months ago
Willenhall, United Kingdom ASSA ABLOY Full time**Customer Service Advisor** Can you bring your administrative skills to our Customer Service department? Join our team based at Willenhall -UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. **What would you do as our Customer Service Advisor** As our Customer Service Advisor, you will be responsible for...
-
Fleet Services Advisor
6 months ago
Willenhall, United Kingdom Dawsongroup Full timeDawsongroup is a dynamic and growing company. We are currently seeking a Fleet Services Advisor to join our Dawsongroup vans team in Willenhall, Birmingham. As a Fleet Services Advisor, you will play a crucial role in the day-to-day management and maintenance of our vehicle fleet. This role requires a keen eye for detail, excellent communication skills, and...
-
Customer Service Liaison
1 month ago
Willenhall, Walsall, United Kingdom DX Delivery Full timeDeliver Exceptional Customer ServiceWe are seeking an experienced Customer Service Advisor to join our team at DX Delivery, a leading independent parcel, mail and logistics services company.Key Responsibilities:Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.Action all...
-
Customer Engagement Advisor
1 week ago
Willenhall, United Kingdom Coventry Building Society Full timeCareer Opportunity: Mortgage Business Development AdvisorWe are excited to announce a new career opportunity for a Mortgage Business Development Advisor to join our team at Coventry Building Society. As a key member of our Intermediary Development team, you will play a vital role in delivering exceptional customer experiences. This is a fantastic opportunity...
-
Customer Service Advisor
3 weeks ago
Willenhall, Walsall, United Kingdom Randstad Full time £23,000Job OverviewWe are seeking a dedicated Customer Service Representative to join our dynamic team at Tata Steel in Wednesfield. This 12-month fixed-term role offers a competitive starting salary of £23,000 per annum, with potential for higher pay based on experience.This position is ideal for individuals with previous experience in customer service or account...
-
Temporary Customer Advisor
7 days ago
Willenhall South, United Kingdom Pavers Full timeWe have a part time Temporary Customer Advisor opportunity to join our Pavers team at Boundary Mill, Junction 10 Retail Park, Walsall on a 20 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**,...
-
Service Advisor
2 weeks ago
Willenhall, United Kingdom Stoneacre Motor Group. Careers Full timeAbout the roleWe are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UKs fastest growing motor groups.A fantastic opportunity to take the next step into your customer service development and become the best of the best.You will be responsible for delivering the highest level of customer experience,...
-
Parts Advisor
1 month ago
Willenhall, United Kingdom Ford & Slater Limited Full timeWORKSHOP PARTS ADVISOR Ford and Slater are one the UKs largest DAF Truck dealers group with 17 locations from Norwich to Birtley, employing over 900 staff, whilst remaining a family run business.We currently have a vacancy for a Workshop Parts Advisor in the fantastic team at our Coventry depot.As a Workshop Parts Advisor, we can offer you: A competitive...
-
Commercial Vehicle Advisor
2 weeks ago
Willenhall, Walsall, United Kingdom FORD & SLATER LIMITED Full timeCommercial Vehicle AdvisorWe are currently seeking an accomplished Commercial Vehicle Advisor to join our team at Ford & Slater Limited in Coventry. As part of our sales team, you will be responsible for delivering exceptional customer service and promoting the growth of our parts business.Main Responsibilities:Provide top-notch parts sales service to...
-
Customer Advisor
18 hours ago
Willenhall, United Kingdom Sapphire Utility Solutions Full timeTrinity is a 10-year joint venture between global knowledge enterprise Enzen and Sapphire Utility Solutions. The partnership's mission is to enable Cadent, the UK's largest gas distribution network, to deliver a safer, more resilient and more sustainable gas system to communities in the West Midlands for generations to come. Through a best-in-class...
-
Customer Service Representative
2 weeks ago
Willenhall, Walsall, United Kingdom Coventry Building Society Full timeCareer Opportunities at Coventry Building SocietyWe are seeking a skilled and experienced Customer Service Representative to join our Mortgage Division. As a Telephone Mortgage Advisor, you will play a vital role in delivering exceptional customer service and building strong relationships with our customers.In this role, you will be responsible for:Providing...
-
Parts Advisor
4 weeks ago
Willenhall, United Kingdom Listers Full timeJob Introduction We are recruiting for a Parts Advisor to join our Lexus Dealership in Coventry.The hours of work are Monday to Friday, 08:00 18:00 as well as working Saturdays on a rota basis.Excellent Basic Salary with an OTE of up to £32,000 plus benefits.A Parts Advisor is a key role interacting with all areas of the business including sales, service...
-
Parts Advisor
1 week ago
Willenhall, United Kingdom Group 1 Automotive Full timeParts Advisor Mercedes Benz Of Warrington £26,862.26 + OTE + Employee Benefits 45 Hours - Full Time Want to be the best you can be?Its what drives us too!Working with world-class brands as a Parts Advisor you will be a key part of the Retail Centre.You will have excellent communication and organisational skills to deal with customers face to face or over...
-
Service Administrator
7 months ago
Willenhall, United Kingdom Greenhous Full time**Service Administrator - DAF Willenhall** **Hours**: Monday to Friday 09:00 - 17:00 **Salary**: £22,000 A new opportunity has arisen to join the business as a **Service Administrator **within our Service team at our **DAF Willenhall **site. **What you’ll be doing**: - Answer questions about service outcomes, schedule and book appointments, vehicle...
-
Truck and Van Parts Advisor
2 weeks ago
Willenhall, Walsall, United Kingdom FORD & SLATER LIMITED Full timeAbout the Job:We are looking for a highly motivated Truck and Van Parts Advisor to join our team at Ford & Slater Limited in Coventry.About the Role:The ideal candidate will be responsible for promoting and encouraging the best parts solutions for the businessThis includes efficiently managing all supplier orders, invoicing, returned stock and following...
-
Parts Advisor
7 months ago
Willenhall, United Kingdom BMWillenhall Full timeBMWillenhall is an independent BMW specialist and our mission is to ensure the world’s best vehicles last longer on the road.We pride ourselves on our customer service, integrity in our work and aftercare. We have an exciting opportunity for an Parts Advisor to join a well-established team at our headquarters. In our fast paced environment, we expect...
-
Call Centre Advisor 2 Man
7 days ago
Willenhall, United Kingdom The DX Group Full time**An exciting new **Call Centre Advisor **opportunity at DX!** **About Us** We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland...
-
Customer Service Representative
3 weeks ago
Willenhall, United Kingdom Randstad Full timeCustomer Service Representative - Tata Steel, Wednesfield Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team?We have a 12-month fixed-term role available with Tata Steel in Wednesfield.This position offers a competitive starting salary of £23,000, with the potential for higher pay based on...
-
Customer Service Representative
3 weeks ago
Willenhall, United Kingdom Randstad Full timeCustomer Service Representative - Tata Steel, Wednesfield Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team?We have a 12-month fixed-term role available with Tata Steel in Wednesfield.This position offers a competitive starting salary of £23,000, with the potential for higher pay based on experience.Role:...
-
Engineering Services Advisor
2 weeks ago
Willenhall, Walsall, United Kingdom Citizen Housing Full timeAbout the CompanyCitizen Housing is a leading social housing provider, owning and managing over 30,000 homes across the West Midlands.We are committed to providing excellent customer service and delivering high-quality maintenance services to our customers.The successful candidate will have the opportunity to work with a dynamic team, contributing to the...