Customer Service Representative

4 days ago


Willenhall, Walsall, United Kingdom Coventry Building Society Full time

Career Opportunities at Coventry Building Society

We are seeking a skilled and experienced Customer Service Representative to join our Mortgage Division. As a Telephone Mortgage Advisor, you will play a vital role in delivering exceptional customer service and building strong relationships with our customers.

In this role, you will be responsible for:

  • Providing expert advice and guidance on mortgage policies and products.
  • Dealing with complex customer queries and finding resolutions.
  • Working collaboratively with other teams to achieve quality goals and measures.

To succeed in this role, you will require recent experience working in a customer-facing environment, with excellent communication skills and evidence of handling complex situations. You will also need to be an accurate and keen learner, able to adapt to changing circumstances and demonstrate a professional, committed approach.

We offer a competitive salary of £30,000-£35,000 per annum (dependent on experience), plus benefits such as 25 days holiday plus Bank Holidays, annual pay review, personal pension, and Annual Success Share scheme.



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